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Effective Communication Strategies for Crisis Management

This unit focuses on the importance of communication during a crisis, exploring various strategies to handle situations effectively. Key tasks include discussing the essence of crisis management, reading comprehension exercises, and listening activities to identify critical phrases used in crisis communication. Participants will learn about essential vocabulary, such as "to strangle at birth," and explore different types of crises they may face. Practice sessions are designed to reinforce alliteration and analogy use, helping enhance overall communication skills during critical moments.

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Effective Communication Strategies for Crisis Management

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  1. Unit 6: Risk management Communicating in a crisis

  2. BA, p 76: 6.4Task 1: Discussion

  3. BA, p 76: 6.4Task 2: Reading • Vocabulary Can you explain the expressions to colleagues? to strangle at birth the essence toxic a sound bite to be drawn into outcomes alliteration reinforce analogy to stop something as soon as it has begun  the central meaning or theme  poisonous or harmful  a short comment broadcast without context  to become involved  the final results of a process, meeting...  repetition of the same first letter/sound  to make an idea, belief, feeling stronger  comparisons between two situations intended to show that the two are similar

  4. BA, p 76: 6.4Task 2: Reading • Read the first part of the text and answer the following questions: 1 What is the secret of dealing effectively with a crisis? 2 What kinds of crisis are you unlikely ever to to deal with? 3 What kinds are you likely to have to deal with? • Choose do or don’t. 1 Do 2 don’t 3 Do 4 Do 5 don’t 6 don’t 7 Do 8 Do • Which pieces of advice apply to the situation in 1? Tip 1 applies to response 1 Tips 3, 4, 6, 7 and 8 could apply to response 3 Tip 5 applies to response 6

  5. BA, p 76: 6.4Task 3: Listening

  6. BA, p 76: 6.4Task 3: Listening

  7. BA, p 76: 6.4Task 4: Listen and complete key phrases 1 is like 2 legitimate , issue 3 to the point 4 focus, positives 5 important, remember 6 forget, as yet 7 briefly sum up 8 quietly confident

  8. BA, p 76: 6.4Task 8: Speaking HW: BA, p 77: Task 6: Alliteration Task 7: Analogies Task 8: Speaking • Prepare to be interviewed about one of the crisis situations below. • Use the hints. REMEMBER: YOU NEED TO WRITE ANOTHER SUMMARY BEFORE THE SECOND PROGRESS TEST: p 45, p 59, p 71, p 76, p 85 or sth. else

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