SHP_201237

1. DentaQuest / Superior Health Plan Training Effective 2/1/2013STAR Health (Foster Care)STAR + PLUSSTAR Value Added ServicesAdvantage by Superior (Medicare) SHP_201237

2. Agenda • STAR Health (Foster Care) • STAR + PLUS • STAR Pregnant Women Value Added Service (VAS) • Advantage by Superior (Medicare)

3. STARHealth • Children and Young Adults are Eligible when they are: • In Foster care • In Kinship placement (Placed with a family Member or a close friend to the family) • Young adults who choose to remain in a paid foster care placement through the month of their 22nd birthday • Medicaid for Transitional Foster Care Youth (MTFCY) • Young adults who aged out of the foster care system at age 18 through the month of their 21st birthday. • Former Foster Care in Higher Education (FFCHE) • STAR Health coverage may be provided from age 21 through the month of Member’s 23rd birthday • Must be in Foster Care on their 18th birthday • Must be enrolled in an institution of higher education or technical school in Texas • Newborns born to STAR Health Moms (exception: FFCHE)

4. STAR Health Eligibility • Members are STAR Health Eligible upon removal from the home • Members can access services with one of the following: • 2085-B Form- Designation of Medical Consenter- used as eligibility • Superior STAR Health ID card • Your Texas Benefits (YTB) Medicaid card *Please note: If a member has the 2085-B Form but is not in the DentaQuest or Superior system, the member is still eligible for services.

5. 2085-B Form-Designation of Medical Consenter

6. STAR Health ID Cards

7. STAR Health Benefits • Statewide program • STAR Health members receive the same benefits as Medicaid members

8. STAR Health Pre-Appeals Process • There may be times when a member’s health care provider may request services that do not meet medical necessity. • In order to minimize service denials, we are committed to the unique nature of foster children. DentaQuest will be responsible for contacting the provider, medical consenter, and/or DFPS to request any additional, related information to help the approval of the service or with the development of other care options to meet the Member’s needs. • DentaQuest will make a decision on a service authorization within 3 days. This process can be extended up to 14 days if more information is needed.

9. Reporting Abuse • If you suspect abuse or neglect of a child, report it immediately! • Call: 1-800-252-5400 or 911

10. Health Passport • Health Passport helps authorized users access health information for STAR Health Members such as: • health history • current health status and • health problems • Registration is fast and easy. Just go to www.fostercaretx.com to register • For assistance or questions in accessing Health Passport, please contact the Health Passport Help Desk at: 1-866-714-7996 or by email at tx_passportadmin@centene.com

11. Health Passport Advantage • Health Passport provides helpful information including: • Prescriptions – a list of prescriptions that were filled at the pharmacy • Lab results • Immunizations • Allergies • Visit History (Medicaid claims for 2 years prior to STAR Health enrollment) • Health Care Service Plans for those who receive Service Management and health summaries are located under the forms section • Note: • Caregivers who are NOT medical consenters cannot access Health Passport • Medical Consenters who are not DFPS staff cannot access behavioral health notes • Health Passport is not available to some MTFCY and all FFCHE Members

12. Confidentiality and Communication • Superior will ensure coordination and sharing of child’s health information between Caregivers, Medical Consenters, DFPS workers, Courts and all health care providers (as appropriate) to guarantee that all Member’s health care needs are met. • DentaQuest and STAR Health, by law, will keep Member’s health records and medical information private. All discussions with doctors or other health care providers will be kept private. We will always make sure that any sharing of medical information will meet all State and Federal confidentiality laws and HIPAA regulations.

13. STAR Health Reminders • Caregivers can: • Receive form 2085 (B or C) and the Superior ID Card • Request information regarding a Member by providing the • DFPS ID Number • Medicaid ID Number • Members demographics • NOT authorize any services without consent from the Medical Consenter • NOT request a PCP change • NOT have access to the Health Passport (unless the Caregiver is also the Medical Consenter)

14. STAR Health Reminders Continued… • Medical Consenters can: • Be up to 4 different people in the child’s life • Authorize any service for a child (Medical Consenter must be contacted before any service is given to the child) • Request any information from us by providing the child’s • DFPS ID Number • Medicaid ID Number • Members demographics • Request medical records from a provider • Make a PCP change on behalf of the Member • Have access to the Health Passport (read-only rights) • Be a part of the Pre-Appeals, Appeals and State Fair Hearing process

15. STAR + PLUS • STAR+PLUS was created specifically to serve the elderly and persons with disabilities, typically known as the aged, blind and disabled population (ABD) • Goal-to achieve a seamless continuum of care by integrating acute and comprehensive care • Long-Term Services and Support (LTSS) in a managed care environment • Promotes delivery of home and community-based- services • Superior HealthPlan is responsible for coordinating acute and LTSS through the use of a Service Coordinator • Service Coordination is the cornerstone of the STAR+PLUS model

16. STAR + PLUS Members • Mandatory Population • Supplemental Security Income (SSI) eligible adult clients (ages 21 and over) • Medical Assistance Only (MAO) Clients who qualify for 1915 (c) Nursing Facility Waiver (limited number) • Dual Eligibles - those individuals who are covered by Medicare and receive dental benefits or dental value added services • Voluntary Population • SSI Children under the age of 21 • Children (under the age of 21) who are Medicaid eligible because they are in a Social Security Exclusion Program

17. STAR + PLUS Service Areas • Recipients must reside in a STAR+PLUS service area: • Bexar • Dallas • Hidalgo • Lubbock • Nueces

18. STAR + PLUS ID Cards

19. STAR + PLUS Value Added Services • STAR+PLUS Eligible population: • Medicaid Only (non-dual eligible) > 21 years • Benefit Limit: • $250 maximum per calendar year • Covered Value Added Services • Evaluation: D0120, D0140, D0150, D0170 • X-Rays: D0220, D0230, D0270, D0272, D0274, D0330 • Cleanings: D1110, D1204, D1206 *Non-covered services are the member’s responsibility

20. STAR + PLUS Waiver Benefits • STAR+PLUS Eligible population: • Medicaid Waiver and Dual Waiver Adult Members • Benefit Limit: • $5000 maximum per individual service plan year • Covered Waiver Dental Services • Treatment of injuries to the teeth or supporting structures • Dentures and the cost of fitting and preparation • Preventative procedures that are required to prevent the imminent loss of teeth • Exhaust Value Added Benefits before accessing those services through the waiver benefits

22. STAR + PLUS Additional Information • IF Anesthesia (other than IV sedation) is given while performing dental services AND/OR services are provided IN an inpatient/outpatient setting: • Medicare pays for anyone that is Dual Eligible (not enrolled in Advantage by Superior) . No authorization is required by Superior. • Medicaid Only Member – Anesthesia services and facility are authorized by and billed directly to Superior & must be performed by a network provider. Providers can visit www.superiorhealthplan.com to determine Participating Providers/Facilities and to view authorization procedures • Report any signs of Abuse or Neglect to Adult Protective Services at 1-800-252-5400 orwww.txabusehotline.org • Medical Transportation Program provides transportation to dental appointments • Medical Transportation Program doesn’t transport members 17 years or younger who are not accompanied by a parent or legal guardian

23. STAR Value Added Service Service Areas: Medicaid Rural Service Area – Central Medicaid Rural Service Area – Northeast Medicaid Rural Service Area – West • Bexar • El Paso • Hidalgo • Lubbock • Nueces • Travis

26. STAR ID Cards

27. STAR Value Added Service • STAR Eligible population: • STAR Pregnant Women > 21 years • Benefit Limit: • $250 maximum per calendar year • Covered Value Added Services • Evaluation: D0120, D0140, D0150, D0170 • X-Rays: D0220, D0230, D0270, D0272, D0274, D0330 • Cleanings: D1110, D1204, D1206

28. Advantage by Superior (Medicare) • Superior Health Plan is a Special Needs Plan (HMO SNP) for Medicare • Superior contracts with Center for Medicaid/Medicare Services (CMS) • Program approved Counties (not Service Area) • Bexar County • Nueces County • Dallas • Rockwall • Collin

29. Medicare Advantage ID Cards

30. Medicare Advantage Value Added Dental Benefits • Medicare Advantage Eligible population: • Dual Eligible Members enrolled in a Medicare SNP • Covered Value Added Services Annual Benefit • 2 Cleanings per year • 2 Oral Exams per year • 1 Dental X-Ray per year *Note: Services are excluded form the maximum • Comprehensive Benefit Limit: • $750 maximum per calendar year for comprehensive services • $0 Co-pay • No UM review

31. Questions