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ISO 10667: Best Practices in Assessment Service Delivery for Organizational Settings

This document outlines the requirements and methodologies for assessing individuals in work and organizational settings, focusing on ISO 10667-1 standards. Authored by Stéphane Vanderveken, Senior Psychologist at EPSO, it discusses the need for an international reference system and ethical considerations in assessment center operations. It highlights the advantages and challenges of adhering to ISO standards, metrics for effective selection, and methods for bias detection and test improvement. This comprehensive approach aims to enhance assessment strategies across various organizational frameworks.

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ISO 10667: Best Practices in Assessment Service Delivery for Organizational Settings

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  1. Assessment service delivery Procedures and methods to assess people in work and organizational settings Part 1: Requirements for the client ISO 10667-1 Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

  2. Quality Management From GOOD to BEST practices Need for an international reference system Need for a standard

  3. Guidelines and Ethical Considerations for Assessment Center Operations, International Journal of Selection and Assessment Volume 17 Number 3 September 2009 DIN 33430 (Germany) Before ISO

  4. First publication: 2011 Last review: 2017 Since 2016

  5. Areas covered

  6. Comprehensive Gap buster Drive to keep "on the top" of innovation in the field of selection International recognition Advantages

  7. Lack of certifying bodies (compliance vs certification) Heavy on small structures 10667-2 Standard for service providers: so far not many SP's have opted for the ISO standard instead of their national standard EPSO is client and service provider Weaknesses

  8. Metrics for an effective selection Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

  9. 1 psychometrician 1 organizational psychologist 1 clinical psychologist who

  10. Score distribution - selectiveness Gender, age, nationality, period, assessor biases Correlations within and between tests Score normalization for blind marked tests Standard metrics

  11. Equivalence check between variations* Competency framework monitoring Equivalence check between testing situations* * in case of testing incident or upon special request from the Selection Board Ad hoc metrics

  12. when

  13. For the Selection Board For EPSO For R&D For who

  14. Before testing - Sampling - Test validation by the Selection Board During testing - Early detection of biases - Corrective measures After testing - Test improvement - Training improvement - Selection process improvement Use

  15. 1 2 3 examples 4

  16. Thankyou!

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