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Sierra at the State Library of WA

Follow the journey of the State Library of WA's transition to Sierra LMS, facing challenges and triumphs. Gain insights into project management changes, user permissions, and LMS communication strategies. Learn from pitfalls and successes to ensure a seamless transition for your library system.

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Sierra at the State Library of WA

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Presentation Transcript

  1. Sierraatthe State Library of WA Debra Jones

  2. “I’m sorry to say so but, sadly it’s true that bang-ups and hang-ups can happen to you.”Dr Seuss

  3. A bit of background • Oct 2011- Became early adopters • Feb 2012 - First contact with III Project Manager • Nov 2012 - Project kicked off with III • Dec 2012 - Servers handed over to III • Jan 2013 - Project Manager changed • Feb 2013 - Access to Preview Mode • Mar 2013 – Migrated!

  4. The not so good bits • WebSelect • Circa • Speed • Infrastructure

  5. WebSelect

  6. Any news on this call yet? We really need our Public Library clients who use WebSelectto be able to use it from day 1 after we convert to Sierra, and if their logins change, we have to communicate this to them asap. If we can't guarantee this, it could be a show stopper for us. I think we got this resolved now. It seems like the permission works a little differently than it used to, and that wasn't clear in the documentation. I checked and it looks like you've already got a good chunk of users assigned to this application, so that's a good sign. I'm still seeking clarification about the permission/application relationship, but I think you should be okay now.

  7. We've had our specialists take a look and they can't seem to reconcile the information so we are seeking a higher level of support.

  8. Circa

  9. Speed

  10. Infrastructure

  11. Fallout • Confidence in the LMS was jeopardised • Project staff were consumed with troubleshooting • Normal business as usual work and other projects were on hold and we are still catching up

  12. The good bits • Basecamp • Communication • Familiarisation • Rolling out the SDA • Sierra listserv • Sierra

  13. What we learnt • Having a US based vendor is hard work • The squeaky wheel gets the most grease • Be wary of what you can’t test • Sometimes you’ll be disappointed

  14. “And will you succeed? Yes indeed, yes indeed! Ninety-eight and three quarters percent guaranteed.”Dr Seuss

  15. Questions… Debra Jones Sierra Systems Coordinator debra.jones@slwa.wa.gov.au 08 427 3495

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