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London West Work Programme Delivery Reed in Partnership

London West Work Programme Delivery Reed in Partnership. London West Delivery Overview. The Reed in Partnership London West Supply Chain. Supply Chain by Borough. Customer Journeys. Customer Journeys.

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London West Work Programme Delivery Reed in Partnership

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  1. London West Work Programme Delivery Reed in Partnership

  2. London West Delivery Overview

  3. The Reed in Partnership London West Supply Chain

  4. Supply Chain by Borough

  5. Customer Journeys

  6. Customer Journeys • Providers in the Provider Network free to develop own customer journey around the following three stages: • Full Diagnostic • Preparation for Work • In Work support • Reed in Partnership have made their customer journey available to all Subcontractors as a point of reference • Close and effective monitoring systems in place to assure quality of delivery and contract satisfaction • Forums and networks in place to share elements of effective practice • Providers deliver end-to-end customer journey following PRaP allocation

  7. Provider Customer Journeys

  8. Specialist Providers

  9. Specialist Provision Classification

  10. Service Catalogue • Consolidated database of all selected Specialist Providers and their services • Available to all end to end Providers in the Reed in Partnership Supply Chain • List pricing based on spot purchasing on a per unit basis – ability to negotiate directly with end to end providers depending on take up of services • Unpaid provision included within the Service Catalogue • Provides choice for end to end Providers creating a competitive market environment • Customer satisfaction scores included in catalogue to drive quality of provision

  11. Specialist Providers

  12. Work Programme Success

  13. Aspirations for / Concerns with WP delivery • Aspirations • Recognition that everybody needs to deliver differently • Fast and effective implementation • Clearly defined delivery models and processes • Acknowledging the diversity of the customer groups and the need for flexible provision • Ensuring customers develop a work focus to help support long term sustainability • Continuous improvement and sharing of best practice • Concerns • Leveraging, increasing and improving employer networks • Developing long term partnerships with customers and employers – consistent and structured in-work support – and wider stakeholders

  14. Provider Network Approach

  15. Working with the Voluntary Sector • Understanding of: • Our commitment to our Bid Supply Chain • Our contingency planning approach • Our Provider Network and Service Catalogue Approach • The Payment model of the Work Programme and the associated budgetary restrictions • Engage with Supply Chain at Community Forums • Desire to build relationships and understand our respective aspirations and concerns • Attendance at LVSC events

  16. ESF Workless Families • Reed in Partnership plan to bid for this opportunity • Awaiting ITT late in May • Will be running full Procurement process as required following release of ITT • Voluntary sector Providers can submit an EoI at this stage to be included in the Provider Network to speed up the process post ITT release

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