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Customer Relationship Management Market Is Expected To Reach USD 81.9 Billion By 2025: By Grand View Research, Inc.

The global customer relationship management market is expected to reach USD 81.9 billion by 2025, according to a new report by Grand View Research, Inc. The ability of CRM suites to carry out business with ease is driving the demand for the CRM solution across both big and small companies.<br>Customer relationship management solutions have managed to exhibit an impressive adoption and growth rate in the last of couple of years despite over 20 years of market presence. This growth trend is expected to continue in the coming years as well owing to numerous benefits of CRM suites, including operational efficiency, reduced cost of marketing, and the ability to complete sales cycle ‘on the go’. These solutions have boosted the efficiency of the sales teams by reducing the sales cycle time. Additionally, they have also assisted in increasing revenues while simultaneously making the process of acquiring and retaining customers easier.<br>One of the most interesting trends observed in the CRM marketplace is the spectacular rise of cloud deployed solutions. While this technology has been in the industry for quite some time, its widespread adoption by small and large businesses was unforeseen. The rise in social CRM and mobility has also been driving the growth of a new genre of customer services and relationship management.<br>Though the big data and analytics technology has various industrial applications, it has found significant usage in the CRM marketplace. With predictive analysis and customer intelligence gaining traction in the industry, it can be said with certainty that CRM and analytics integration is here to stay. Sales and marketing have been benefiting from these technological advancements alongside customer services, IT, and finance departments gaining equally from access to CRM databases.<br>The industry is expected to continue its growth stride with dynamic trends, technological proliferation, and innovations over the better part of next decade. As such, the mid-market companies will play a role in changing the product functionalities and their portfolios, which would shape the overall market in the coming years.<br>Browse full research report on Customer Relationship Management (CRM) Market: http://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market<br>Further key findings from the report suggest:<br>• The industry is marked by the presence of big enterprises including Salesforce.com, Microsoft, SAP, Oracle, and Adobe.<br>• While business-to-business companies are at the forefront of customer relationship management suite adoption, business-to-consumer companies maintain an upper hand in terms of usage.<br>• CRM solutions are finding new business avenues including local governments, non-profit organizations, and education sector.<br>• Connected devices will play a vital role in the changing industry as the demand for mobile applications as the major deployment option is increasing.<br>• The professional services sector is expected to embrace the solutions available in the market to a great extent as the application scope of these solutions is in line with the services sector.<br>

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Customer Relationship Management Market Is Expected To Reach USD 81.9 Billion By 2025: By Grand View Research, Inc.

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  1. Customer Relationship Management Market Is Predicted To Reach USD 81.9 Billion By 2025: By Grand View Research, Inc. “The global Customer Relationship Management (CRM) market size was valued at USD 23.14 billion in 2015. The industry is driven by the growing demand for Software as a Service (SaaS) in the deployment of CRM suites and solutions.” The global customer relationship management market is expected to reach USD 81.9 billion by 2025, according to a new report by Grand View Research, Inc. The ability of CRM suites to carry out business with ease is driving the demand for the CRM solution across both big and small companies. Customer relationship management solutions have managed to exhibit an impressive adoption and growth rate in the last of couple of years despite over 20 years of market presence. This growth trend is expected to continue in the coming years as well owing to numerous benefits of CRM suites, including operational efficiency, reduced cost of marketing, and the ability to complete sales cycle ‘on the go’. These solutions have boosted the efficiency of the sales teams by reducing the sales cycle time. Additionally, Follow Us:

  2. they have also assisted in increasing revenues while simultaneously making the process of acquiring and retaining customers easier. One of the most interesting trends observed in the CRM marketplace is the spectacular rise of cloud deployed solutions. While this technology has been in the industry for quite some time, its widespread adoption by small and large businesses was unforeseen. The rise in social CRM and mobility has also been driving the growth of a new genre of customer services and relationship management. Detailed Research Report available at: http://www.grandviewresearch.com/industry-analysis/capsule-endoscopes- market Though the big data and analytics technology has various industrial applications, it has found significant usage in the CRM marketplace. With predictive analysis and customer intelligence gaining traction in the industry, it can be said with certainty that CRM and analytics integration is here to stay. Sales and marketing have been benefiting from these technological advancements alongside customer services, IT, and finance departments gaining equally from access to CRM databases. The industry is expected to continue its growth stride with dynamic trends, technological proliferation, and innovations over the better part of next decade. As such, the mid- market companies will play a role in changing the product functionalities and their portfolios, which would shape the overall market in the coming years. Further Key Findings from the Study Suggest: The industry is marked by the presence of big enterprises including Salesforce.com, Microsoft, SAP, Oracle, and Adobe. Follow Us:

  3. While business-to-business companies are at the forefront of customer relationship management suite adoption, business-to-consumer companies maintain an upper hand in terms of usage. CRM solutions are finding new business avenues including local governments, non-profit organizations, and education sector. Connected devices will play a vital role in the changing industry as the demand for mobile applications as the major deployment option is increasing. The professional services sector is expected to embrace the solutions available in the market to a great extent as the application scope of these solutions is in line with the services sector. Read our blog on global Capsule Endoscopy Market: http://www.grandviewresearch.com/blog/customer-relationship-management- crm-market-size Table of content of global Caprolactam Market research report: Chapter 1 Methodology and Scope 1.1 Research methodology 1.2 Research scope and assumptions 1.3 List of data sources Chapter 2 Executive Summary 2.1 Customer Relationship Management - Industry Snapshot and Key Buying Criteria, 2014 Chapter 3 Customer Relationship Management Industry Outlook 3.1 Market Segmentation 3.2 Market Size and Growth Prospects 3.3 Value Chain Analysis Follow Us:

  4. 3.4 Customer Relationship Management Market Dynamics 3.4.1 Market driver analysis 3.4.2 Market restraint analysis 3.5 Key Opportunities Prioritized 3.6 Industry Analysis - Porter’s 3.7 Customer Relationship Management Key Vendors Analysis, 2015 3.8 Customer Relationship Management PESTEL Analysis 3.9 Customer Relationship Management Key Company Analysis, 2015 Chapter 4 Customer Relationship Management Deployment Outlook 4.1 Customer Relationship Management Market Share by Deployment, 2015 & 2025 4.2 On-premise 4.2.1 On-premise Customer Relationship Management market, by region, 2014 - 2025 4.3 Cloud 4.3.1 Cloud Customer Relationship Management market, by region, 2014 - 2025 Chapter 5 Customer Relationship Management Enterprise Size Outlook 5.1 Customer Relationship Management Market Share by Enterprise Size, 2015 & 2025 5.2 Large Enterprises 5.2.1 Customer Relationship Management market in large enterprises, by region, 2014 - 2025 5.3 SMBs 5.3.1 Customer Relationship Management market in SMBs, by region, 2014 - 2025 Chapter 6 Customer Relationship Management Application Outlook Follow Us:

  5. 6.1 Customer Relationship Management Market Share by Application, 2015 &2025 6.2 BFSI 6.2.1 Customer Relationship Management market in BFSI, by region, 2014 - 2025 6.3 Retail 6.3.1 Customer Relationship Management market in retail, by region, 2014 - 2025 6.4 Healthcare 6.4.1 Customer Relationship Management market in healthcare, by region, 2014 - 2025 6.5 IT & Telecom 6.5.1 Customer Relationship Management market in IT & telecom, by region, 2014 - 2025 6.6 Discrete Manufacturing 6.6.1 Customer Relationship Management market in discrete manufacturing, by region, 2014 - 2025 6.7 Government & Education 6.7.1 Customer Relationship Management market in government & education, by region, 2014 - 2025 6.8 Others 6.8.1 Customer Relationship Management market in other applications, by region, 2014 - 2025 Chapter 7 Customer Relationship Management Regional Outlook 7.1 Customer Relationship Management Market Share by Region, 2014 – 2025 7.2 North America Follow Us:

  6. 7.2.1 North America Customer Relationship Management market, by application, 2014 - 2025 7.2.2 North America Customer Relationship Management market, by deployment, 2014 - 2025 7.2.3 North America Customer Relationship Management market, by enterprise size, 2014 - 2025 7.2.4 U.S. 7.2.4.1 U.S. Customer Relationship Management market, by application, 2014 - 2025 7.2.4.2 U.S. Customer Relationship Management market, by deployment, 2014 - 2025 7.2.4.3 U.S. Customer Relationship Management market, by enterprise size, 2014 - 2025 7.2.5 Canada 7.2.5.1 Canada Customer Relationship Management market, by application, 2014 - 2025 7.2.5.2 Canada Customer Relationship Management market, by deployment, 2014 - 2025 7.2.5.3 Canada Customer Relationship Management market, by enterprise size, 2014 - 2025 7.3 Europe 7.3.1 Europe Customer Relationship Management market, by application, 2014 - 2025 7.3.2 Europe Customer Relationship Management market,by deployment, 2014 - 2025 7.3.3 Europe Customer Relationship Management market, by enterprise size, 2014 - 2025 Follow Us:

  7. 7.3.4 UK 7.3.4.1 UK Customer Relationship Management market, by application, 2014 - 2025 7.3.4.2 UK Customer Relationship Management market, by deployment, 2014 - 2025 7.3.4.3 UK Customer Relationship Management market, by enterprise size, 2014 - 2025 7.3.5 Germany 7.3.5.1 Germany Customer Relationship Management market, by application, 2014 - 2025 7.3.5.2 Germany Customer Relationship Management market, by deployment, 2014 - 2025 7.3.5.3 Germany Customer Relationship Management market, by enterprise size, 2014 - 2025 7.4 Asia Pacific 7.4.1 Asia Pacific Customer Relationship Management market, by application, 2014 - 2025 7.4.2 Asia Pacific Customer Relationship Management market, by deployment, 2014 - 2025 7.4.3 Asia Pacific Customer Relationship Management market, by enterprise size, 2014 - 2025 7.4.4 China 7.4.4.1 China Customer Relationship Management market, by application, 2014 - 2025 7.4.4.2 China Customer Relationship Management market, by deployment, 2014 - 2025 7.4.4.3 China Customer Relationship Management market, by Follow Us:

  8. enterprise size, 2014 - 2025 7.4.5 India 7.4.5.1 India Customer Relationship Management market, by application, 2014 - 2025 7.4.5.2 India Customer Relationship Management market, by deployment, 2014 - 2025 7.4.5.3 India Customer Relationship Management market, by enterprise size, 2014 - 2025 7.4.6 Japan 7.4.6.1 Japan Customer Relationship Management market, by application, 2014 - 2025 7.4.6.2 Japan Customer Relationship Management market, by deployment, 2014 - 2025 7.4.6.3 Japan Customer Relationship Management market, by enterprise size, 2014 - 2025 7.5 South America 7.5.1 South America Customer Relationship Management market, by application, 2014 - 2025 7.5.2 South America Customer Relationship Management market, by deployment, 2014 - 2025 7.5.3 South America Customer Relationship Management market, by enterprise size, 2014 - 2025 7.5.4 Brazil 7.5.4.1 Brazil Customer Relationship Management market, by application, 2014 - 2025 7.5.4.2 Brazil Customer Relationship Management market, by deployment, 2014 - 2025 Follow Us:

  9. 7.5.4.3 Brazil Customer Relationship Management market, by enterprise size, 2014 - 2025 7.6 MEA 7.6.1 MEA Customer Relationship Management market, by application, 2014 - 2025 7.6.2 MEA Customer Relationship Management market, by deployment, 2014 - 2025 7.6.3 MEA Customer Relationship Management market, by enterprise size, 2014 - 2025 Chapter 8 Competitive Landscape 8.1 Salesforce.com, Inc. 8.1.1 Company overview 8.1.2 Financial performance 8.1.3 Product benchmarking 8.1.4 Strategic initiatives 8.2 Microsoft Corporation 8.2.1 Company overview 8.2.2 Financial performance 8.2.3 Product benchmarking 8.2.4 Strategic initiatives 8.3 SAP SE 8.3.1 Company overview 8.3.2 Financial performance 8.3.3 Product benchmarking 8.3.4 Strategic initiatives 8.4 Oracle Corporation 8.4.1 Company overview Follow Us:

  10. 8.4.2 Financial performance 8.4.3 Product benchmarking 8.4.4 Strategic initiatives 8.5 Adobe Systems Inc. 8.5.1 Company overview 8.5.2 Financial performance 8.5.3 Product benchmarking 8.5.4 Strategic initiatives 8.6 SugarCRM 8.6.1 Company overview 8.6.2 Financial performance 8.6.3 Product benchmarking 8.6.4 Strategic initiatives 8.7 Zoho 8.7.1 Company overview 8.7.2 Financial performance 8.7.3 Product benchmarking 8.7.4 Strategic initiatives 8.8 Netsuite Inc. 8.8.1 Company overview 8.8.2 Financial performance 8.8.3 Product benchmarking 8.8.4 Strategic initiatives 8.9 Insightly 8.9.1 Company overview 8.9.2 Financial performance 8.9.3 Product benchmarking Follow Us:

  11. 8.9.4 Strategic initiatives 8.10 Bpmonline 8.10.1 Company overview 8.10.2 Financial performance 8.10.3 Product benchmarking 8.10.4 Strategic initiatives About Grand View Research, Inc.: Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, the company offers market intelligence studies ensuring relevant and fact-based research across a range of industries including technology, chemicals, materials, healthcare and energy. Contact: Sherry James Corporate Sales Specialist, USA Grand View Research, Inc Phone: 1-415- 349-0058 Toll Free: 1-888- 202-9519 Email: sales@grandviewresearch.com Web –http://www.grandviewresearch.com/ Follow Us:

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