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Beginners IT Disability Support Service

This support service provides assistance to beginners with IT applications such as accessing applications, saving/back-up, organizing files, printing, word processing, and using Blackboard. It also includes information on PC suites, email services, MS Office 365, printing options, library and IT service desk support, wireless access, and antivirus software.

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Beginners IT Disability Support Service

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  1. Beginners ITDisability Support Service

  2. Outline • PC suites – accessing applications • Saving/back-up • Organising files • Library service desk • Printing • Word processing • Blackboard • Wireless

  3. ISS website http://www.nuigalway.ie/information-solutions-services/services-for-students/

  4. Email • http://www.nuigalway.ie/information-solutions-services/services-for-students/email/ • MS Office 365 • J.bloggs1@nuigalway.ie and your campus account password • Available from all common browsers • Official means of communication from the university • Office pro plus – free to download for all students • Word, Excel, PowerPoint, Outlook, Access & more

  5. PC suites http://www.nuigalway.ie/information-solutions-services/services-for-students/pcsuites/ 21 General access suites 47 Departmental suites Real time availability Login with your campus account Core applications – Office, Endnote, SPSS, IE & Firefox Printing

  6. Accessing applications • Launch applications from NAL window

  7. Saving/back-up • http://www.nuigalway.ie/information-solutions-services/services-for-students/networkstorage/ • U: drive storage 100Mb disk space • Accessible from all PC suites and off-campus from • https://myfiles.nuigalway.ie/ • Safest place to save to – you must back-up your files!!! • Do not save to desktop in the PC suites – always know where you are saving to

  8. Organising files Folders for each subject/semester

  9. Library and IT Service desk • http://www.library.nuigalway.ie/servicedesk/ • Ticketing system https://servicedesk.nuigalway.ie/ • Email: servicedesk@nuigalway.ie • Telephone: 091 493399 • Support to students with account queries, passwords etc. • Opening hours: Monday to Friday 08:30 to 22:00 Saturday 09:30 to 13:00

  10. Printing • http://www.nuigalway.ie/information-solutions-services/services-for-students/printing/ • From all PC suites and from wireless (your laptop) • Direct printing or release printing • Printing costs • €0.08 for black & white €0.12 for double-sided • Purchase print credit online from: https://printcredit.nuigalway.ie or use cash at prink kiosks • View balance from same online site

  11. Printing options • Printing from PowerPoint – 6 slides per page

  12. Printing options • Printing from MS Word • Double sided default in suites • Make settings at PC

  13. Word processing • Formatting • Editing – select all or Ctrl + A • Line spacing

  14. Blackboard • http://www.nuigalway.ie/information-solutions-services/services-for-students/blackboard/ • University’s virtual learning environment • Blackboard mobile app • Search for Blackboard Mobile Learn • Install app • Search for National University of Ireland, Galway

  15. WiFi http://www.nuigalway.ie/information-solutions-services/services-for-students/wifi/ NUIGWiFi Accessible across campus Login page appears automatically when you open browser Wireless printing – need to download wireless print package http://www.nuigalway.ie/information-solutions-services/services-for-students/printing/nuigwifiprinting/

  16. Anti Virus http://www.nuigalway.ie/information-solutions-services/services-for-students/security/ McAfee free to download for all students Your responsibility it download and keep up-to-date Malware also recommended All available to download from ISS website

  17. Questions

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