Burnout Kate Walker, M.A., LPC-I, LMFTA
Burnout – case study Falling Down
Burnout – a working definition An emotional exhaustion Syndrome of behavior Consequence of stressful employment Impairment that results in the inability to transcend stressful events A complex configuration of phenomena
Burnout - symptoms emotional exhaustionhlack of any positive feelingsh fatiguehfrustrationhapathyhpsychosomatic illnesseshlistlessnesshemotionally overextendedhdepersonalizationhunfeeling reactions to clientshlack of personal accomplishmenthglassy eyeshfeeling incompetenthanxietyhemotionally worn down
Burnout - case study Bruce Almighty
Environment Organizational factors Nature of client-helper interactions - perceived inequities Individual Factors Over-identification/over-involvement with the client Therapeutic locus of control Coping style and needs Burnout – Factors that contribute to counselor burnout
Burnout - case study Office Space
Emotional Exhaustion Depersonalization, unfeeling reactions to clients Lack of personal accomplishment or feeling incompetent at your job Increased alcohol and drug use Employee theft Declining level and quality of service to clients Boundary issues Avoidance of involvement with certain types of cases Burnout – Why is it an ethical issue?
Burnout – Measurement instruments • Maslach Burnout Inventory • The Staff Burnout Scale • The Tedium Scale
Burnout – Helpful resources http://www.friedsocialworker.com
Burnout – Helpful resources Seven Salutary Suggestions for Counselor Stamina • Selectivity • Temporal Sensitivity • Accountability • Measurement and Management • Inquisitiveness • Negotiation • Acknowledgement of Agency
Burnout – some prevention measures • Avoid overidentification • Set boundaries • The battle for initiative • Clear professional objectives • Simple interventions first • Maintain a sense of humor • Self-care • Expect trial and error
Burnout - references • Arthur, N. (1990). The assessment of burnout: a review of three inventories useful for research and counseling. Journal of Counseling & Development, 69, 186-189. • Cottone, R., & Tarvydas, V. (2003). Ethical and professional issues in counseling (2nd ed.). Upper Saddle River, NJ: Pearson Education . • Burnout in the workplace self-test. Retrieved September 30, 2004, from http://www.baptisteast.com/WOR004.cfm • Osborn, C. (2004). Seven salutary suggestions for counselor stamina. Journal of Counseling & Development, 82, 319-328. • Savicki, V., & Cooley, E. (1982, March). Implications of burnout research and theory for counselor educators. The Personnel and Guidance Journal, 1982, March, 415-419. • Truchot, D., & Deregard, M. (2001). Perceived inequity, communal orientation and burnout: the role of helping models. Work and Stress, 15, 347-356. • VanAuken, S. (1979, October). Youth counselor burnout. The Personnel and Guidance Journal, 1979, October, 143-144.