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October 25, 2011

Student Orientation within the Community Summit. October 25, 2011. AGENDA. Welcome and Opening Remarks Presentation University of Guelph Emergency Services By-law Compliance and Security Guelph Police Services University of Guelph Student Association Open Dialogue Wrap Up. 2.

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October 25, 2011

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  1. Student Orientation within the Community Summit October 25, 2011

  2. AGENDA Welcome and Opening Remarks Presentation University of Guelph Emergency Services By-law Compliance and Security Guelph Police Services University of Guelph Student Association Open Dialogue Wrap Up 2

  3. University of Guelph Brenda Whiteside, Associate Vice-President, Student Affairs

  4. STRATEGIES Year-round educational strategy Winter & Fall Resource fairs and information about Off-Campus Living Fall email to all students regarding being a good neighbour Ongoing articles in the Ontarion regarding neighbourhood issues Right Foot Forward: Distribution of 1,100 resource packages to students and an additional 600 packages to off-campus students Responding to Issues Joint visits with City of Guelph By-law to offending homes Letters from senior administrators in response to events Homecoming Preparations for Residence Students Increase staffing, Paid duty staff and officers Email to all students before homecoming weekend Alternative programming on Friday night 4

  5. RESULTS 5

  6. STRATEGIES THAT WORKED A large variety of Alumni events ranging from Annual General Meetings to the Football game with the largest number of alumni attending this year A Successful Football Game – no major incidents Key game message: “My team, My Spirit, My Homecoming” Prior to the game, 1 CCP Sgt and 2 Special Constables During the game, a strong security presence Ushers from Athletics watching the stands Staff from hospitality and Brass Taps for the licensed area Liquor Inspector was present in the licensed areas the entire game All bags were checked for alcohol Significant student involvement resulting in a celebration across the City of Guelph 6

  7. CHALLENGES Great weather contributed to gatherings and parties before and after the game, and to people staying outside A number of daytime celebrations in off-campus neighbourhoods A shift in the locations of the student celebrations to across the city resulting in a new community experience to daytime gatherings and student groups in some neighbourhoods during the day Visible waits at bus stops as students get to the game or go downtown. Difficulty in determining early on whether there was a significant increase in concerns given the numerous partners involved in responding to incidents. 7

  8. NEXT STEPS Working with the Town and Gown Committee, continue to review and refine strategies: Review key messages and frequency Encourage students to register off-campus parties with Off-Campus Living Increase the number of proactive visits to students living off-campus Information mailings for specific neighbourhoods pre-Homecoming Increase the reach of the Right Foot Forward program Participate with partners in a review of Transit Frequency Review of University events during homecoming weekend Consider the introduction of new events Community involvement initiative Community Clean-up program 8

  9. Emergency Services Shawn Armstrong General Manager, Emergency Services/Fire Chief

  10. STRATEGIES Fire Department participation in; Town and Gown Quarterly Meetings Move Out Madness Right Foot Forward Information booth at the University Centre 10

  11. RESULTS 6:00 pm Friday Sept 23rd to Midnight Sunday Sept 25th 50 calls received throughout the City 15 directly attributed to Homecoming weekend 6 of these were on campus 4 of these were medically related Of the remaining 9 calls in the area 5 were medically related 4 were accidental alarm activation These calls were not necessarily student related 11

  12. STRATEGIES THAT WORKED Demand on Fire services was manageable with existing resources Malicious Activation of Pull Station Alarms were low Emergency Access Routes in the south end remained intact and unblocked 12

  13. CHALLENGES Ambulance resources were pressured to the point where resources were tied up looking after increased demand and were not available for other calls. 13

  14. NEXT STEPS Further collaboration and training on large event gatherings Planning and preparation Unified approach to command over the event, Site management principles – work within the incident management system with reps available to report issues as they happen Resources are managed within the system to be agile and responsive to the event. Resources remain available to address other service demands not related to the event. 14

  15. By-law Compliance and Security Doug Godfrey Manager, By-law Compliance and Security

  16. STRATEGIES Developed plans with GPS, Emergency Services and UG prior to school year Additional staff brought in for weekend Visits conducted in conjunction with UG staff to student residences where a noise complaint was received Warning letters being issued to property owners Responsibility for bylaw compliance of tenants Enhanced enforcement program Areas with previously reported concerns patrolled Compliance focused vs. enforcement Goal was to resolve issue and prevent recurrence Noise By-law reviewed and recommendations made Council support 16

  17. RESULTS 17

  18. RESULTS 18

  19. RESULTS 19

  20. RESULTS Red denotes calls during Homecoming Day 20

  21. STRATEGIES THAT WORKED Residence visits resulted in no repeat complaints during homecoming Staff responded to citizens complaints city-wide Increase in staff visibility Reduced repeat offenders Proactive advisement to residents of noise bylaw Larger number of students that adhered to bylaws than violated 21

  22. Homecoming Day 2010 CHALLENGES Homecoming Day 2011 Large number of student issues were outside areas/neighbourhoods noted in previous years Noise By-law unable to address concerns regarding yelling and crowd noise Did not anticipate the quantity of students walking through the south-end to attend football game Weather was fabulous 22

  23. NEXT STEPS Review of staffing levels Related to time of calls Continue with residence visits In conjunction with Right Foot Forward Continue Collaborative approach Guelph Police Service Emergency Services University of Guelph Participate in review of a Transit Plan for Homecoming 23

  24. Guelph Police Services Bryan Larkin, Deputy Chief of Police

  25. STRATEGIES Collaboration with municipal partners Proactive planning with stakeholders Safe Semester Deployment Increased allocation of members on foot and bicycle Crowd Management focused on education, awareness and enforcement (balanced approach) Enhanced road safety initiatives and RIDE programs Creation of South End ACTION team to support Neighbourhood 3 Public transparency and media awareness Virtual ride-a-long Use of social media Data driven deployment – directed patrols 25

  26. RESULTS 26

  27. RESULTS 27

  28. RESULTS 28

  29. RESULTS 29

  30. RESULTS 30

  31. STRATEGIES THAT WORKED New deployment models for Safe Semester implemented Increased visibility Increased efficiency with planned reduction in over time Violent Crime and Crime Severity Index indicated a downward trend 31

  32. CHALLENGES Resources overwhelmed with day time demands (10am-9pm) Resource “stretch” created delays in non-priority calls in other areas of the community Deployment model focused on early evening and night time activities Public concerns over issuing warnings vs. enforcement 32

  33. NEXT STEPS Proactive planning with stakeholders for Homecoming Explore traffic management plan Work with Guelph Transit to ensure priority access for transportation Increase support for Right Foot Forward Collaborate with Neighbourhood Associations for proactive solutions Advocate in partnership PSB, University to address the impact of “Keg Parties” Coordinated communication plan with all stakeholders Operational Planning for Safe Semester and Homecoming Increased focus on planning Coordinated deployment model for 24 hour time period Resource allocation 10,000 person event during the day 10,000 person event in the downtown core in the evening Review allocations to ‘Paid Duty’ policing during Homecoming 33

  34. CENTRAL STUDENT ASSOCIATION Derek Alton, Local Affairs Commissioner, Central Student Association 34

  35. CSA SUMMARY Homecoming was success Lots of positive energy Majority of students responded well during the event 35

  36. NEXT STEPS Increasing student’s understanding of Guelph community expectations Improving relationships between students and the greater Guelph community Creation of educational videos Encouraging neighbourhoods to participate in the Homecoming celebrations Collaboration with all stakeholders to ensure a safe and fun weekend for the entire Guelph community 36

  37. Open Dialogue 37

  38. THANK YOU 38

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