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FM - A view from the Private Sector

FM - A view from the Private Sector. Introduction Mark Gillman, Business Support Manager. Welcome …. Background and Experience What is expected of the FM The Individual Business Support Team The Drivers for both Sectors Case studies Conclusion. We will cover …. 21 years experience

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FM - A view from the Private Sector

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  1. FM - A view from the Private Sector

  2. Introduction Mark Gillman, Business Support Manager Welcome …

  3. Background and Experience What is expected of the FM The Individual Business Support Team The Drivers for both Sectors Case studies Conclusion We will cover …

  4. 21 years experience Independent Deliver broad spectrum of services Turnover £65m with 5051 employees Restructure May 2007 – focus on delivering in sectors Cleaning - Retail & Leisure, Cleaning - Commercial & Corporate, Security Robust management with short lines of communication We focus on clients needs and expectations About us …

  5. ISO 9001:2000 Quality standard ISO 14001 Environmental standard OHSAS 18001 Health and Safety Skills for Security SIA Security Industry Authority - Approved Contractor Status National Britannia SafeContractor Scheme Approved CHAS Contractors Health & Safety Scheme Underpinned by robust policies & procedures Accreditations

  6. John Lewis Waitrose Marks and Spencer Shopping Centres Retail Experience

  7. David Lloyd Leisure The British Library Ambassador Theatre Group Eurotunnel Leisure Experience

  8. Resolution Herbert Smith LTI Vehicles Schlumberger DTZ Debenham Tie Leung  Corporate Experience

  9. In depth knowledge of facilities issues - information internal and external Update on legislation Audit and reporting Ability to chair various committees Financial controls Benefits to client What is expected of the FM

  10. Individuals for each contract What type of person is needed for the contract to work Qualities that can drive the contract forward Clear understanding of clients requirement Ability to develop current scope of services Our culture drives continuous improvement and innovation Right people for the job

  11. To Provide Support for the Individual and the contract To Act as broker for sourcing of training providers To observe and formulate workplace trends To liaise with external authorities To facilitate the flow of information to all contract levels To support our FM, client and suppliers Business Support Team

  12. The Drivers for Both Sectors The Drivers for both Sectors To Support our FM, client and suppliers Business Support Team

  13. The Drivers for Both Sectors Contract Term: Commenced in 2003 Sites: Kings Cross, London Colindale Warehouse, London Micawber St Warehouse, London Archive Warehouse, Boston Spa Site Managers: Cezar Suciu, Marie Huntington Services Provided: Daily cleaning, window cleaning, janitor services, pest control, waste management, external cleaning, washroom services, periodic cleaning, consumable supplies, specialised bronze cleaning Contract Overview: Provide multi-range services Site managed Introduced an output specification Implemented new techniques and labour scheduling Risk/reward scheme jointly developed The British Library Case Study 1

  14. The Drivers for Both Sectors Contract Term: Commenced in 1999 Sites: Birmingham Site Manager: Brian Mitchell Services Provided: Daily cleaning, security, reception, internal plants, drivers, window cleaning, janitor services, feminine hygiene, porters, consumable supply Contract Overview: Provide multi-range services Site managed Meeting/conference room operation Resolution Case Study 2

  15. The Basic drivers are the same for each sector Clear understanding of the clients needs The right person for the job To stand still is to fail Provide support to the front line Retain client and move contract on Complete service solution Conclusion

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