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Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2010 City report: Oslo. Oslo Indices 2010. Oslo 2010. Citizen satisfaction in subgroups. Background information: PT in Oslo (and Akershus). Ruter: Metro, tram, buss and ferry NSB: Train

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Benchmarking in European Service of public Transport

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  1. Benchmarking in European Service of public Transport BEST Survey 2010 City report: Oslo

  2. Oslo Indices 2010 2

  3. Oslo 2010 Citizen satisfaction in subgroups

  4. Background information: PT in Oslo (and Akershus) • Ruter: Metro, tram, buss and ferry • NSB: Train • Significant challenges with reliability this winter 4

  5. Oslo Citizen satisfaction - Subgroups <TOTAL BASE: 994> 5

  6. BEST web report 6

  7. BEST web report 7

  8. Impact on satisfaction Indicators impact on citizen satisfaction

  9. Impact on satisfaction - Oslo 2008 2009 2010 • When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. • Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences. 9

  10. Drivers of satisfaction from MIS Source: Ruter MIS - Oslo and Akershus, september 2008 to august 2009 10

  11. Oslo 2010 Citizen satisfaction: BEST results compared to Ruter’s MIS (Marked Information System)

  12. BEST results compared to Ruter’s MIS (Marked Information System) 13

  13. BEST results compared to Ruter’s MIS (Marked Information System) 14

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