Presentation Transcript

1. Silver Surfers’ Day Volunteer Training Roisin Smith Employee Volunteering Executive
2. Have No Access Access to the Internet Is there a Digital Divide in Northern Ireland?
3. History of Silver Surfers’ Day
4. Ronald Heasty, aged 98 “There is so much on the internet, it really is fascinating….it has become part of my daily routine’ “For people like me who cannot get about as much as I would like, it is the best way of keeping in touch with what is happening in the world, and keeping in touch with people and even finding old friends.”
5. To familiarise seniors with the computer To enable seniors to access internet To enable seniors to access sites of interest Seniors to understand how to send/receive e-mails To give seniors their own e-mail address Familiarise seniors with other forms of Digital media Objectives of the day
6. Packs and T-shirts N.B you must collect your volunteer pack and t-shirt from your allocated library, week commencing 15 April. Contained in your packs are: Some tips for volunteers A guide to give to each senior Next steps and evaluation forms for each senior Some information about IT classes within your local library which may be of interest to your seniors GO ON NI goodies - one for each senior you see An internet made easy CD for your senior to take home and practice their newly developed skills at their own pace
7. Running a Silver Surfer taster session Check why they have come What the computer is all about Introduction to the computer Different components Clicking and learning some mouse skills Some may want to get straight on to the Internet See interesting websites section in your guides Search for information they’re interested in, keywords i.e. golf How to send/receive an E-mail Set up mygroupni.com e-mail account For further training . . . where to go next? Use ‘Next Steps’ form included in pack Evaluation Form – ask them to complete
8. 10 tips for volunteers Make sure screens are showing something interesting Be ready, bright and breezy . . .smile! Lead people to a chair Have a name badge so that people know you Wear your Silver Surfer Volunteer T-shirt You’re offering a taste of Silver Surfing, not detailed training Think in terms of 45-minute slots per person Some will just want to chat and hover—include them Encourage people; listen to people’s interests Adjust seats, tilt the screen, turn font-size up
9. Setting up an e-mail address See page 7 of the Guide - mygroupni.com/silversurfers NB: to access their inbox, seniors must go to www.hotmail.com and type in their username and password, e.g., marie@mygroupuser.com and the password they created when registering
10. Please take the Evaluationand Next Steps form from the Silver Surfer and return to the library coordinator. At the end of each session…
11. Volunteer Evaluation An online evaluation form will be emailed out to you after Silver Surfers Day – please try to complete this as we take on any suggestions/comments you will have.
12. Any queries please contact: Nikki Whellans Silver Surfers’ Day Team (028) 9046 0606 Nikki.whellans@bitcni.org.uk
13. The NI Direct Digital Inclusion Unit within the Department of Finance and Personnel promotes a digitally inclusive society through a range of projects working in partnership with various organisations to help digitally excluded citizens get online. Digital Inclusion is all about access, making online technology available to everyone and ensuring that every individual in Northern Ireland (irrespective of personal circumstances) is able to access low cost, convenient computing and Internet technology.
14. Silver Surfers Day 2013 This year, Silver Surfers Day takes place during Spring Online Week which is a national campaign to help older people and other less confident users to understand, explore and enjoy digital technology. Silver Surfers’ Day is part of our ‘Go ON NI’ campaign which focuses on encouraging as many people as possible to go online, addressing any barriers, promoting the benefits of accessing the Internet, and seeing the convenience of online public services. Information on last years event can be viewed at http://www.dfpni.gov.uk/isid-digital-silver-surfers.htm
15. http://www.nidirect.gov.uk/go-on-ni The Go ON NI website can assist during your IT taster sessions for; background information for yourself IT awareness IT hardware and software fraud and security hints and tips on training.
16. Digital Champions Go ON NI also assist with the Digital Champion initiative. If you enjoy your Silver Surfers day so much you may wish to consider being a Digital Champion who would give up a small amount of their time to share their knowledge and experience of the Internet to show others the benefits of being online. A big thank you for being a Silver Surfer Volunteer and good luck on Friday 26 April and beyond from the Digital Inclusion Team; Mark Bennett - mark.benett@dfpni.gov.ukLeslie Smyth - leslie.smyth@dfpni.gov.uk
17. A REALLY useful website www.nidirect.gov.uk
18. All the info, all in one place Designed to be easy to navigate Want to Report a broken streetlight? Book an MoT? Find out about Pension Credit? Get an angling licence? Find out about family history? Order a copy marriage certificate? Get help paying rates? What makes nidirect different?
19. Go online … www.nidirect.gov.uk All the info, all in one place! Just search for it
20. On behalf of Libraries NI:“Thank you for volunteering to help!” Your commitment to support this event is vital for Silver Surfers’ Day 2013. Your involvement will make the day special. We can’t do it without you!
21. Things to do before the day: Contact your designated library to introduce yourself as a Silver Surfers’ Day volunteer Arrange to collect your volunteer pack from the library at least a week before the event (to confirm your commitment to attend the event) If you haven’t been to the library before please ask library staff for useful information about the venue – directions, parking, facilities, etc.
22. On Silver Surfers’ Day Don’t forget your Silver Surfers’ Day manuals! Leave plenty of time to travel and arrive in good time before your session. Keen surfers often arrive early Introduce yourself to library staff when you arrive. They will show you to a computer and give you names of participants Tea and coffee will be provided so please take a well-earned break between sessions and at lunchtime
23. Libraries NI has developed a FREE exciting support/training programme for people who want to find out more about technology and computers. Got IT? is a computer help programme delivered by Libraries NI staff to support people with little or no knowledge of computers. Go ON takes these skills one step further and allows people to enhance their computer abilities. If you would like to participate in these programmes, call your nearest library and find out more today. For library details go to www.librariesni.org.uk
24. Thank you!