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CALACT Conference April 2019 Toan Tran Director of Mobility and Strategic Affairs

Learn about San Joaquin Regional Transit District's FREEdom and VIP programs, which offer innovative options for ADA-certified passengers to travel and compensate volunteers. Find out how these programs have reduced Dial-A-Ride trips and empowered individuals with disabilities to travel with freedom and flexibility.

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CALACT Conference April 2019 Toan Tran Director of Mobility and Strategic Affairs

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  1. FREEdom and Volunteer Incentive Program (VIP) CALACT Conference April 2019 Toan TranDirector of Mobility and Strategic Affairs

  2. About San Joaquin Regional Transit District Service Area: 1,426 square miles Population: 745,424 Annual Revenue Vehicle Hours: 0.2 million Annual Ridership: 3.5 million

  3. DAR Statistics Total Passengers Currently Eligible : 1,496 Average Daily Trips in 2015: 170 Average Daily Trips in 2018: 220 Dial-A-Ride At A Glance

  4. FREEdom Program Volunteer Incentive Program (VIP) Innovative Options

  5. Allows ADA-certified passengers to ride fixed-routes free of charge Provides passengers with additional mobility options to travel Started as a one year pilot project Launched March 19, 2017 What is the FREEdom Program?

  6. Conducted an Evaluation After One Year Compared DAR usage before and after receiving a FREEdom Pass Criteria: ADA-certified six months prior to receipt of a FREEdom Pass and active six months after • Of 145 individuals with FREEdom passes, 16 met the criteria 34% reduction in DAR trips Recommendation – Extend program

  7. Mileage reimbursement service that enables ADA-certified passengers to compensate relatives, friends, and neighbors for providing them with transportation assistance To empower person with disabilities to travel to and from medical appointments with freedom and flexibility Available to all ADA-certified passengers Started as a one year pilot project Launched March 19, 2018 What is the Volunteer Incentive Program (VIP)?

  8. How Does it Work? Recruit drivers from relatives, friends, and neighbors Complete and submit waiver forms Track and record mileage for each trip and submit a mileage report at the end of month to receive reimbursement Receive maximum IRS standard mileage rate for reimbursement

  9. Currently 40 ADA-certified passengers enrolled 614 trips reimbursed since March 2018 175 monthly average miles reimbursed How is VIP going?

  10. Challenges Market programs without generating additional demand on DAR service Establish VIP parameters that offer both flexibility to the customers and safeguards the agency Positives Provide additional mobility options Shift demand from paratransit to fixed-route Lessons Learned

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