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Service Monitoring - Quality & Improvement Provider Engagement Network November 2011

Service Monitoring - Quality & Improvement Provider Engagement Network November 2011. This presentation…. What does the service monitoring vision we are working towards look like at the moment? Who is doing what to achieve that vision?

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Service Monitoring - Quality & Improvement Provider Engagement Network November 2011

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  1. Service Monitoring - Quality & Improvement Provider Engagement Network November 2011

  2. This presentation… • What does the service monitoring vision we are working towards look like at the moment? • Who is doing what to achieve that vision? • What are the next immediate opportunities for provider engagement to help shape this vision?

  3. DCC Monitoring Requirements CQC Compliance Zones 1, 2, and 3 Zones 4 and 5 ( Zones 6, 7 and 8

  4. Monitoring activity is proportionate to the risks and value of the work being undertaken • Strikes the right balance between learning and improvement, and ‘compliance’ • Builds in service user and carer perspective through formalising ‘Citizen Checker’ type role which we are involving service users in developing Commissioning cycle…

  5. Example timetable… Review of contracts in Zone x Review of contracts in Zone y

  6. A football game…?

  7. County Strategic Provider Group Quality and Improvement Sub Group Chaired by Geoffrey Cox and Max Sillars Continuous Improvement in Care Joint NHS provider programme (Gill Hoskins) Quality and Monitoring Project Group for Social Care Who is doing what?

  8. Levels of engagementThere are 3 levels of engagement that the JEB oversees; • Strategic vision • Change programmes and projects • Service Monitoring

  9. Service Delivery Monitoring: • Health & Adult Social Care Engagement contract • Mencap quality checkers • Living Options Devon quality checkers • Learning Disability Parliament quality checkers (Devon LinkUp / Devon People First?) • Other quality checkers? • Older people’s care homes quality checks aligned to Quality Improvement project • Community Equipment Retail Panel • Carers Health & Wellbeing checks contract

  10. Service Delivery Monitoring Sub Group • This group will bring together all the work that has been going on in Devon • We will advise and develop a clear pathway for service user and carer monitoring

  11. Who is doing what?

  12. Draft timetable…

  13. CIC programme

  14. Conclusions… • What does the service monitoring vision we are working towards look like at the moment? • Who is doing what to achieve that vision? • What are the next immediate opportunities for provider engagement to help shape this vision?

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