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Interpersonal Relations and Communications

This article explores the vital role of interpersonal relations and communication in effective management. It delves into the communication process, examining various types such as oral, written, and non-verbal communication. It highlights the challenges posed by language and cultural differences, the importance of technology in communication, and the implications of Klinger’s Half-life Theory, which emphasizes the necessity of face-to-face contact for maintaining relationship quality. Strategies to overcome barriers, enhance listening skills, and utilize appropriate media in organizational communication are also discussed.

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Interpersonal Relations and Communications

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  1. Interpersonal RelationsandCommunications

  2. Communication Theory • Fundamental to effective management • The communication process Consider: • email • Language differences • Cultural differences

  3. Types of Communication • Oral • Uses the spoken word • Written • Verbal/non-verbal • Images, settings, body language • Organizational communication • Vertical • Horizontal • Which is the strongest? • Are there language or cultural issues?

  4. Technology and Communication • Many companies have a CIO • Technology allows you to have a virtual office • But miss out on advantages of real office • Can add to stress • Be careful • Be appropriate • What you do is notprivate • Would you want to see the email on a bulletin board? • Klinger’s Half-life Theory of Communications • The quality of a relationship falls by half over a three month period without face-to-face contact

  5. Informal Communication Practical • Grapevine • Effective • Can not control • Management by walking (wandering) around – MBWA

  6. Individual Conflicting signals Credibility Reluctance to comm. Poor listening skills predispositions Organizational Semantics Status or power diff. Different perceptions Noise Overload Language Barriers to Communication

  7. Individual Good listening skills 2-way communic. Be aware of lang. Be credible Be sensitive to other’s persepective Use active listening Organization Follow up Avoid overload Understand use of each media Overcoming Barriers

  8. Exercise • Communication exercises

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