html5-img
1 / 11

November 2013

What IT Buyers Want. November 2013. Capita plc. UKs leading public and private outsourcing group FTSE 100 constituent and ranked in Euro top 300 Market capitalisation £6 Billion (June 2013) Revenue £3.35bn; profits £425m (2012) UK’s leading public and private sector outsourcing group

naiara
Télécharger la présentation

November 2013

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. What IT Buyers Want November 2013

  2. Capita plc • UKs leading public and private outsourcing group • FTSE 100 constituent and ranked in Euro top 300 • Market capitalisation £6 Billion (June 2013) • Revenue £3.35bn; profits £425m (2012) • UK’s leading public and private sector outsourcing group • Offices in 15 jurisdictions across the globe • 320 offices with over 52,000 employees • 1,000 people in Ireland with ambitious growth plans Key market sectors: Central and Local Government, Financial Services, Health, Life and Pensions, Education and Insurance

  3. Our Division Capita Asset Services Capita Fiduciary Group Capita Registrars …is Europe’s most highly rated loan servicer for commercial real estate loans with a portfolio of €120bn across 13 European jurisdictions. Services include master and back up servicing, primary and special servicing, due diligence and work-out. …provides corporate and trust administration services to a wide range of institutional, corporate and private clients worldwide. Locations include Ireland, Jersey, London, Luxembourg and The Netherlands with rep office in New York and Singapore. …core business is share register management; it is the largest UK registrar. Services include employee share plan administration, share dealing, company secretarial services, investor relation services and corporate actions management. 2,000 staff, across a number of countries, administering over €250bn of assets Sector Treasury Capita International Financial Services Capita Financial Group …provides capital financing, treasury advisory, strategic and consulting services to UK public service organisations. … is one of the most experienced European provider of corporate services to over 250 of the world’s leading corporate’s and many leading financial institutions. …provides investment managers with a comprehensive set of onshore and offshore fund administration solutions across a wide variety of fund structures and asset classes.

  4. About Us • We are Europe’s largest, independent 3rd party loan servicer • An innovative and responsive business in a strong and stable group • 200 staff in London, Dublin, Frankfurt and Belfastwith asset management coverage across Europe • We provide front, middle and back office services for lendersand investors • We provide services in respect of €120 billionof loans across13 jurisdictions • End to end loan lifecycle solutions, or specific services to complement your operations • Master Servicer for Ireland’s NAMA since 2009 in relation to its €73bn loan portfolio • Primary Servicer for €72 billion of loans & CMBS • Special Servicer and Loan Work-out for €6 billion of loans in the last 4 years • Loan administration and Facility Agency services • Due diligence and re-underwriting services for loans and loan pools Services for banking and capital markets in the management of real estate, corporate and other loans

  5. Our IT landscape • Capita Group • > 5,000 IT Staff • Multiple data centres • 60K + desktops • 20K+ servers • Gold standard partnership relationships with all major suppliers • Capita Ireland • Co-location arrangement with Telecity • HP Storage and Servers • VMWare • Predominantly Microsoft technology stack re databases etc • Multiple application packages • T24 / Evolan • Sharepoint for DM and workflow • MS Dynamics

  6. Trends (from my perspective)

  7. Challenges for IT Management • New Trends/Technology : • BYOD • Cloud • Big Data • Shadow IT • Challenges : • Security Threats • Compliance / Data Protection • Complexity of the environment • Dealing with Legacy / Justifying upgrades • Resources / Retention / Talent Development • Striking the balance between innovation and bleeding edge • Demonstrating and adding true Value

  8. What Buyers Don’t Want • Aggressive Sales techniques • Too many calls / emails • Multiple lines of attack across the company • Looking for too much information • Long presentations • Vapourware • Hidden traps on T’s & C’s • “Its in our policy” or “its in the contract” • Issue Spin • Lots of phone calls or emails after this presentation

  9. What Buyers Want What I look for CIO Survey • Warm intros and recommendations • Innovative approach and ideas • Partnership • Understanding my business without being intrusive • Understand the market I operate in and the relevant technology • Flexibility on Pricing, Staffing, Delivery requirements • The depth of the company • Rapid response • Ongoing service past the contract signing • Cope with unreasonable demands !

  10. What Capita needs right now • Skilled and experienced staff – contract and permanent • Partnership with someone who can supply the right people on a flexible basis across : • Analysis • Testing • Developers • Project & program managers • Solutions across Banking services : • Core processing • Workflow (pre-canned) • Document Management Systems • BI / Reporting / Analytics • Flexible pricing models that suit current and future needs

  11. Empathy • Despite modest recovery – its still a difficult environment for sales • Customers are more demanding, more commercially savvy and contracts are getting more and more onerous • More competition than ever in the IT space • Hard to break in to new markets and with new customers – people are more risk adverse than ever

More Related