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Citizens

Citizens. Chloe Chadderton. Poznan, 22/23 June 2006. Description of citizens domain. The Citizens domain is concerned with the levels and types of Internet access utilised by citizens

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Citizens

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  1. Citizens Chloe Chadderton Poznan, 22/23 June 2006 Citizens Domain, Poznan 2006

  2. Description of citizens domain • The Citizens domain is concerned with the levels and types of Internet access utilised by citizens • Data will help to provide further information about digital divide issues that are relevant in all regions involved • The concept of the digital divide is based on the hypothesis that divides exist between individuals or social groups with differential degrees of access to and usage of ICTs. The basis of this division may include demographic characteristics such as age, gender, region, income etc. Resultant effect is the digital engagement of some individuals and the digital exclusion of others. • To help to influence future policy interventions Citizens Domain, Poznan 2006

  3. 2004/05 2005 Regions in citizens workgroup Citizens Domain, Poznan 2006

  4. Methodology • Series of interviews, based on generic questionnaire • Administered either by CATI or face-to-face • Randomly sampled • 16 and over • Number of questionnaires administered in each region determined by population size (min. 600) • Confidence Level – 95% • Confidence Interval - + 4% • Reference date: 30.09.2004/2005 – homogenous for all regions Citizens Domain, Poznan 2006

  5. Comparable sources • e-Europe • Regional IST • BISER • Work Foundation Citizens Domain, Poznan 2006

  6. Key areas • Household Internet access • Personal Internet usage (including devices used, frequency of use and location of use) • Usage of Public Internet Access Points (PIAPs) • Online shopping • Usage of online local government services • Entertainment & Online Banking • Online health • Use of email • Mobile phone ownership and usage • ICT training Citizens Domain, Poznan 2006

  7. Presentation of Results Citizens Domain, Poznan 2006

  8. Key area – Household Internet Access % of individuals having access to the Internet at home Overall 47.5% 77% 47% 43.5% 49% 47.5% 57.5% 28% Reasons for not having the Internet at home • Most prevalent reason for not having access to the Internet at home was ‘not needed’, followed by ‘price’ • % of non-Internet connected households planning on getting an Internet connection in the next 12 months is low across all regions Citizens Domain, Poznan 2006

  9. Key area – Household Internet access (2) % of households with a broadband connection • Significant increase in the majority of regions between 2004 and 2005 Citizens Domain, Poznan 2006

  10. Key area- Personal Internet usage % of respondents who personally use the Internet Overall 57% 78.5% 42% 49% 60% 38.7% 32% 26% Access devices • Most popular access device across all regions in both 2004 & 2005 was the desktop PC • Laptop was second most popular device • Most regions reported a low % of Internet users utilising Digital Television and PDAs • Some regions showed an increase in Internet users using their mobile phones to access the Internet Citizens Domain, Poznan 2006

  11. Key area- Personal Internet usage Location of Access • Most popular location of access in most regions is home, followed by workplace Frequency of use • The majority of Internet users use the Internet every day for between 1 and 5 hours Citizens Domain, Poznan 2006

  12. Key area – Usage of PIAPs PIAP Definition: Public Internet Access Points. Publicly provided centres providing access to the Internet regardless of their public and/or private provider and whether access is free or not, though excluding fully private Internet cafes PIAP usage 2004 2005 Significant increase Citizens Domain, Poznan 2006

  13. Key area – Online shopping • Comparison problems between 2004 and 2005 in this area • 2004 : Question asked ‘Have you used the Internet to order/pay for goods and services in the last 12 months • 2005: Answer options were ‘within the last 3 months’, ‘between 3 months and 1 year’, ‘more than 1 year ago’ Ordering and paying for goods and services online • Of those Internet users who have paid online for goods and services, the majority have done so within the last 3 months • However, the majority of Internet users surveyed have never paid for goods and services online • Internet users were slightly more likely to order goods and services online than to pay for them online Buying transport tickets online • Same comparison issue as above • Range 10% to 42% of Internet users (2004 data) • Of those Internet users who have purchased transport tickets online, the majority of regions reported that they have done so in the last 3 months (2005 data) Citizens Domain, Poznan 2006

  14. Key area - Entertainment • Questions asked in 2005 survey only • Important to look at ‘higher-skill’ online activities Citizens Domain, Poznan 2006

  15. Key area – Usage of online e-government services % of Internet users visiting their Local Authority/Municipality website • Most popular activities are making payments and downloading forms • Of those Internet users who had not visited the website, the main reason for not visiting was ‘no interest in accessing website’ Citizens Domain, Poznan 2006

  16. Key area – Online health Access to online health information Communicating with doctor via the Internet Citizens Domain, Poznan 2006

  17. Key area – Online Banking • % of Internet users using Online Banking • In the majority of regions there has been a significant decrease in the number of users making use of online banking Citizens Domain, Poznan 2006

  18. Key area – Use of email % of Internet users who use email Citizens Domain, Poznan 2006

  19. Key area – Mobile phone ownership and usage Respondents who have a mobile phone Use of mobile phone to access Internet and use of SMS Other popular mobile phone activities (from 2005 data only) • Sending MMS (15 – 28%) • As a calendar/diary (12-34%) • Low prevalence across all regions of mobile phones being used as a PDA Citizens Domain, Poznan 2006

  20. Key area – ICT training % of respondents having undertaken ICT training • Increase across some regions between 2004 & 2005 Citizens Domain, Poznan 2006

  21. Difficulties • Comparison – as we welcomed some new partners to the Citizens workgroup for the 2005 data collection, in some cases a full comparison across years was not possible. • For some regions, the geographical area surveyed increased between phase 1 and phase 2 of the data collection, leading to lower % values • In a number of cases the questions changed slightly between 2004 and 2005 • Several new questions were added for the 2005 survey • One of the regions involved in the workgroup carried out the Citizen survey as part of a wider survey already taking place in their region, leading to an incomplete data set Citizens Domain, Poznan 2006

  22. Conclusions • Increase across some regions in home Internet access • Majority of regions reported increase in the proportion of households with a broadband connection • Several regions have seen a decrease in the number of respondents who personally use the Internet • Usage of PIAPS still low across regions • Increased use of Email and SMS in all regions • Larger proportions of the population have engaged in ICT training courses • Decrease in mobile phone ownership in most regions Overall… • Internet access at home sits at around 50% in most regions • Broadband is becoming more prevalent • Internet users are using the Internet more frequently • Ever increasing number of Internet users making use of online e-government services Citizens Domain, Poznan 2006

  23. Questions? Citizens Domain, Poznan 2006

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