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The Patient Experience: Managing Change

Sep 22, 2014

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Sam and Allana Guidry. The Patient Experience: Managing Change. CHANGE. To make different in some particular; To make radically different; to give a different position, direction or course to”. Samantha Allana Nisa Sam Chayla Robert. SPIRITUAL EMOTIONAL PHYSICAL RELATIONAL

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The Patient Experience: Managing Change

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Sam and Allana Guidry The Patient Experience: Managing Change
CHANGE To make different in some particular; To make radically different; to give a different position, direction or course to”
Samantha Allana Nisa Sam Chayla Robert
SPIRITUAL EMOTIONAL PHYSICAL RELATIONAL POSITIONAL FINANCIAL PROFESSIONAL
EMBRACING CHANGE

NISA FAITH GUIDRY BORN 12-16-2012
LISTEN
EVALUATE LISTEN
COMMUNICATE EVALUATE LISTEN
EXECUTE COMMUNICATE EVALUATE LISTEN

Scenario Building for Successful Organizational Change

Scenario Building for Successful Organizational Change. MPA 8002 The Structure and Theory of Human Organization Richard M. Jacobs, OSA, Ph.D. For Bolman &amp; Deal (1997). managing and leading organizations is a matter of utilizing four frames to diagnose organizational functioning.

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MANAGING CHANGE &amp; TRANSITION Dr. Ben Bissell

MANAGING CHANGE &amp; TRANSITION Dr. Ben Bissell. The Dynamics of Change More change more rapidly than any other time SEE (Significant Emotional Event) Personal Professional Five Stages Shock (or denial) Flood of Emotion (usually anger) Bargain Depression (grief)

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Conflict and Change

Conflict and Change. CHAPTER OVERVIEW. In any organization, conflicts and changes are bound to occur. Whether these are constructive or destructive forces depends significantly on the supervisor’s skills in managing conflict and change.

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Managing the Obese Patient, With Emphasis on Exercise

Managing the Obese Patient, With Emphasis on Exercise. Kevin deWeber, MD Family Physician Primary Care Sports Medicine USUHS. Objectives. Review the benefits of exercise in obesity Discuss the relative benefits of exercise vs. diet in achieving and maintaining weight loss

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Managing the Highs and Lows of Inpatient Diabetes Management: A Nursing Perspective Rita McCarthy, ANP, CDE October 22,

Managing the Highs and Lows of Inpatient Diabetes Management: A Nursing Perspective Rita McCarthy, ANP, CDE October 22, 2008. Increased costs and length of stay Increased morbidity and mortality Quality of care issue Patient safety issue Patients demanding it

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Chapter 8

Chapter 8. Managing Strategic Organizational Renewal. Chapter 8 Outline. HR’S role in organizational change Managing organizational change and development What to change Strategic change Cultural change Structural change Changes in people, attitudes, and skills Technological change

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Managing Change, Resistance, And Conflict

Managing Change, Resistance, And Conflict. Gemini Skills Workshop May 1998. Objectives. To appreciate change at an organisational and a personal level To provide some sensible models that describe the process of change, in order for it to be managed as a process

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Managing Conflict

Managing Conflict. Insert your Totem here. Your name Troop Guide NE-II-159. Managing Conflict. Provide ground rules: Distribute handout Encourage note taking Feel free to ask questions at any time. 1A. Learning Objectives. Upon completion of this presentation you will have:

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Namibia

Namibia. MINISTRY OF EDUCATION. Managing Change Namibian Approach. INTRODUCTION. Historical legacy Education based on segregation and racism Undemocratic Unrepresentative Inaccessible to majority. Transformation (Change Became inevitable). Four Major Goals =Access =Equity

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CNL Impact on Patient Safety

CNL Impact on Patient Safety . Patient Safety Patient Involvement Human Factors Engineering. The Origin of the VA Patient Safety Improvement Program. VA (VHA) identified patient safety as a high priority issue in 1997 1999 VA National Center for Patient Safety

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Improving Patient Satisfaction by Renovating Your Clinic

Presented by: Marie DeRamus RN,BSN Clinic Manager. Improving Patient Satisfaction by Renovating Your Clinic. Behavioral Objectives and Content. 1.Define Patient Satisfaction Definition of patient satisfaction List staff responsibility

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Patient Safety Authority

Patient Safety Authority. Leader in Patient Safety or Apologist for the Status Quo. Outline of Presentation. Mcare Law of 2002 Formation of the Patient Safety Authority (PSA) Development of PA Patient Safety Reporting System PA Act 52 – Healthcare Associated Infection (HAI) Law of 2008

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Improving Patient Safety, Clinical Quality and Unfunded Mandates: What ICPs Should Know

Improving Patient Safety, Clinical Quality and Unfunded Mandates: What ICPs Should Know. APIC 2005 Baltimore, MD. Denise Murphy, RN, BSN, MPH, CIC Chief Patient Safety and Quality Officer Barnes-Jewish Hospital at Washington University Medical Center St. Louis, MO. I LOVE CHANGE!.

1.38k views • 110 slides

WAYS TO IMPROVE PATIENT EXPERIENCE

WAYS TO IMPROVE PATIENT EXPERIENCE. Rebecca Bloch, MD. Myths. “It’s all about wait times” Biased population 49% comments negative at d/c Not enough data. Why care about patient satisfaction?. Impact on clinical outcomes Ethical argument- “The right thing to do”

2.55k views • 72 slides

Patient safety

Patient safety. Sharon Gondodiputro dr., MARS, MH Department of Public Health,Faculty of Medicine UNPAD. Topics. Definition patient safety Definition of error Human factors in patient safety Problem solving cycle in patient safety 7 steps of patient safety. D efinition.

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Patient Flow Collaborative

Patient Flow Collaborative. Belinda Moyes Principal Nurse Advisor/Director Nurse Policy Branch Chair National Nursing and Education Taskforce 1 April 2004. Welcome. Patient Flow Collaborative Aims. To tackle key constraints in the patient process identified by each health service

1.13k views • 85 slides

International Patient Safety Goals (IPSG)

International Patient Safety Goals (IPSG). Improving Patient Safety means. Reducing Medical Errors. Reducing Patient Harm. Challenges for Patient Safety Leadership. Move toward a more safety-oriented culture Practice proactive systems analysis &amp; risk reduction

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Patient Interactions

Patient Interactions. Patient Interactions. Review Tube Interaction Heat Brems Characteristic Patient Interactions Classic Coherent Compton Photoelectric Pair Production Photodisintegration Why These are Important? Image Production Patient/Tech Safety. Patient Interactions.

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Managing IT: Planning and Implementing Change

Managing IT: Planning and Implementing Change. Chapter Objectives. How end user resistance to changes in business processes or IT can be minimized by end user involvement in the systems development and implementation process.

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LEARNING: BEHAVIORISM

LEARNING: BEHAVIORISM. DEFN of Learning : a PERMANENT CHANGE in behavior due to EXPERIENCE or practice (that it’s permanent, that there is a change, and it’s due to experience are key). What is Behaviorism?.

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Change Management #2 of 3

Change Management #2 of 3. Nature of change Who and What can Change? See also organisational cultural analysis and change How can we make change happen? Securing individual and group level change See also Managing the human dimensions of change.

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The Patient Experience: Managing Change

The Patient Experience: Managing Change

Presentation Transcript

Scenario Building for Successful Organizational Change

MANAGING CHANGE &amp;amp; TRANSITION Dr. Ben Bissell

Conflict and Change

Managing the Obese Patient, With Emphasis on Exercise

Managing the Highs and Lows of Inpatient Diabetes Management: A Nursing Perspective Rita McCarthy, ANP, CDE October 22,

Chapter 8

Managing Change, Resistance, And Conflict

Managing Conflict

Namibia

CNL Impact on Patient Safety

Improving Patient Satisfaction by Renovating Your Clinic

Patient Safety Authority

Improving Patient Safety, Clinical Quality and Unfunded Mandates: What ICPs Should Know

WAYS TO IMPROVE PATIENT EXPERIENCE

Patient safety

Patient Flow Collaborative

International Patient Safety Goals (IPSG)

Patient Interactions

Managing IT: Planning and Implementing Change

LEARNING: BEHAVIORISM

Change Management #2 of 3

MANAGING CHANGE & TRANSITION Dr. Ben Bissell