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Countermeasures

Florida Department of Children and Families Office of Quality Management. Child Welfare TQM Workshop. Countermeasures. Performance Management Staff Mary Gallagher Merlin Roulhac Ronnie Evans Marcia Dukes Verita Glanton Bob Howard Angie Stackhouse Coleman Zuber. Countermeasures Matrix.

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Countermeasures

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  1. Florida Department of Children and Families Office of Quality Management Child Welfare TQM Workshop Countermeasures Performance Management Staff Mary Gallagher Merlin Roulhac Ronnie Evans Marcia Dukes Verita Glanton Bob Howard Angie Stackhouse Coleman Zuber

  2. Countermeasures Matrix A matrix or table of factors to help show the relationship between effect, root causes and countermeasures. • Generate solutions & ideas. • Communicate solutions to all stakeholders. • Have a change management (action) plan.

  3. Countermeasures Aim at Root Causes The chief cause of problems is solutions. --- Eric Severeid • Eliminate • Reduce • Prevent • Protect

  4. Rate Effectiveness Rate Feasibility Rate Budget Countermeasures Matrix Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems. ---Crosby

  5. Developing countermeasures. Decide what changes are needed that will lead to a verified improvement in your process or system. • Developed to eliminate the verified root causes. • Should act as immediate remedies to the root cause. • They must effectively close the problem gap and be feasible • Action Plan

  6. What elements prevent change? What elements aid change? Hard barriers Soft barriers Barrier & Aids Analysis It is time to stop perpetuating the myth of simplicity. The system of organization invented by mankind generates complex problems that cannot be solved by simple solutions. --- Ralph Kilman

  7. Answers Who, What, When, How. Provides a timeline. Encourages you to think of all activities required to implement countermeasures. Assigns people to be responsible and accountable for certain activities. Action Plan Happy is he who can find out the causes of things. --- Virgil

  8. Don't be afraid to think outside the box! For every complex question there is a simple answer, and it is wrong. --- H. L. Mencken

  9. Key takeaways for Countermeasures. Few ideas are so good that they are an instant success. Some experiments and trials may be required to find the best solution. • Countermeasures must be specific, and realistic. • Countermeasures must eliminate root causes. • You must have an action plan. • Establish timelines and milestones. • Some one must be accountable for completion.

  10. NEXT: Countermeasures Exercise.

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