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Consumers. Business English 1, 2009/10 Team NO NAME: Ines Ivanović ,Marcela Jajtić, Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss. Consumers. Consumer. person who buys goods and services for his/her personal use. Different shops. Specialist Shops. Supermarkets.
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Consumers Business English 1, 2009/10 Team NO NAME: Ines Ivanović ,Marcela Jajtić, Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss
Consumer person who buysgoodsandservices for his/her personal use
Differentshops Specialist Shops Supermarkets sell a large varietyofgoodandfood sell one particular type of good or food.
Cornershops Openmarkets sell a wide variety of goods from stalls out in the streets or squares • small shops, found close to where you live
Hypermarkets Door to doormarkets Vendors go round streets,call at different homes in order to sell a product • Superstore • supermarket + department store
Vendingmachines Armchairshopping buy directly from your home after seeing goods in catalogues, or on the television, or on the computer. • Providessnacks, beverages, lottery tickets, and other products to consumers without a cashier
Consumerchoice • Thewaypeoplechoose to spendtheir money • Influencedbymanyfactors: 1. Personal - wants, needs, likes/dislikes, emotions/mood, knowledge, values 2. Social- gender, age, family, friends, trends, entertainmentoptions
3. Psychological- impulse, plannedbuying, emotions, celebrations, rewards 4. Environmental- reusedproducts, energy efficient, CFC- freeproducts, itemsnottested on animals... 5. Economic- income, credit cards, specialoffers, sales, hire purchaseoptions, free credit options
Consumerrights right to satisfy basic needs right to safety right to beinformed rightofchoice right to beheard right to redress right to beeducated right to healthyenvironment
Tips obtain as much information as possible shoparoundbeforeyoudecide thinkwhetherwhatyou are going to buy is a need or just a want. alwayskeepyourreceipts, guarantee, contract neversign a contractwithoutreadingit first decidebeforehand how muchyoucanandwant to spend don't spendextra money just for a brandname.
“Thereare three “toomuch” andthree “toolittle” thatcanbring a fooldown: toomuchspendingandtoolittle money; toomuchtalkingandtoolittleknowledge; andtoomuchboastingandtoolittleearnings.”