160 likes | 165 Vues
Baldrige National Quality Program. Malcolm Baldrige National Quality Award. Nonprofit Category . Addition of Nonprofit Category. 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations 2006: Appropriation provided funding for nonprofit category
E N D
Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Nonprofit Category
Addition of Nonprofit Category • 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations • 2006: Appropriation provided funding for nonprofit category • Since 2007: Three nonprofit organizations have received the Baldrige Award
Eligible Organizations • U.S.-based nonprofit, public, private, or government organizations are eligible. The following are examples: • local, state, and federal organizations; • trade associations; • charitable organizations; • social service agencies; • credit unions; and • professional societies
Baldrige and the Nonprofit Sector • Any organization can use the Criteria to improve and innovate • Nonprofit health care and education organizations have applied since 1999
Preparation for the Nonprofit Category • Conducted a nonprofit pilot program • Applicants participated in full award process, including site visits—if selected • Adjusted the eligibility rules that are not specific to nonprofits • Broad definition, fees, other rules
Changes to the Criteria to include Nonprofit Organizations • Language adjusted throughout the Criteria booklet • Some Item notes modified or added • Revisions made to several Glossary terms
Nonprofit Characteristics Addressed Throughout the Criteria Competition Collaboration Workforce Includes Volunteers Customers Stakeholders Profits Budgets Products Programs
Award Recipients―Nonprofit • Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, New Mexico (2009) • City of Coral Springs, Coral Springs, Florida (2007) • U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey (2007)
Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Background • Federal government organization that supports clinical trials targeting veterans’ health • Packages, stores, labels, distributes, and tracks clinical trial materials (drugs and devices) • Workforce composed of 111 employees • Revenues of $21 million
Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Highlights • Benefits more than 90,000 patients per year at approximately 1,600 sites using nearly 300 drugs • Budget from new studies grew 143 percent • Overall satisfaction went from 83 percent “good/excellent” to 100 percent • Federal Executive Board Employer of Choice for 2008 and 2009 and “New Mexico Best Place to Work for 2009” list
City of Coral Springs― Background • City government follows a corporate management model • 4th-largest city in Broward County and 13th largest in Florida • Workforce composed of approximately 1,100 employees and 700-plus volunteers • Multiple facilities including fire and police stations, parks, sports complex, and conference center
City of Coral Springs―Highlights • Strong financial performance―AAA bond rating from major rating agencies • Customer focus commitment―“Slice of the Springs” meetings • Public safety improvements―10th lowest crime rate overall in the United States • High employee satisfaction―90 percent or higher for ten consecutive years
ARDEC―Background • R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations • Over ten years, ARDEC has developed and released more than 20 products that have provided U.S. troops with “world’s-best” capabilities • Workforce of 2,971 in five locations: NJ, MD (two sites), IL, and NY
ARDEC―Highlights • Revenue growth―$600M in FY2001 to $1.2B in FY2007 • Benchmark in technology transfer―approx. 75% of technology projects transition into development • Army Research and Development Lab of the Year • Workforce engagement exceeds productivity and quality benchmarks―job satisfaction 92% in FY2007 • SWORDS robot―a “most amazing invention”
Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site. • To obtain these documents, call (301) 975-2036, send an e-mail to baldrige@nist.gov, or visit www.nist.gov/baldrige.