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Consumer Focus Governance Review Workshop by Robert Hammond

Join Robert Hammond, Programme Lead at Consumer Focus, for a detailed overview of the industry code governance review, including proposed paths, role of code administrators, and enhanced participation opportunities. Learn about statutory functions, consumer focus, and advocacy initiatives.

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Consumer Focus Governance Review Workshop by Robert Hammond

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Presentation Transcript

  1. Industry Code Governance Review Workshop Robert Hammond Programme Lead Regulated Industries Team

  2. Summary of Presentation • What is Consumer Focus? • Our Statutory Functions • Code Governance Review • The proposed 3 paths • Role of code administrators • Structure of panels • Improved participation for new/small players and consumer representatives

  3. What is Consumer Focus? • Created by CEAR Act 2007 • Amalgamation of National Consumer Council, Postwatch and energywatch • Independent of government • New arrangements for consumer representation: • Consumer Direct • Complaint handling standards in post and energy • Energy and Postal Services Ombudsmen schemes

  4. Our Statutory Functions • Representation of consumers • Research • Information • Advice to improve standards of service and promote best practice • General Powers of Investigation • Extra Help Unit to assist vulnerable energy or postal complainants and energy disconnection cases • Statutory information requests

  5. Code Governance Review 1 • The proposed ‘3’ paths: • Major Policy Reviews • Improved Status Quo • Self Governance • What is the definition of significant, likely and minimal impact on consumer/competition? • The filtering criteria • Outcomes • Redirection of modification proposals

  6. Code Governance Review 2 • Role of Code Administrators • Critical friend or active secretariat? • Structure of panels • Responsible for both systems and administration? • Uniform governance

  7. Code Governance Review 3 • Improved participation for new/small participants and consumers representatives • Advocacy Panel • Consumer Focus administration of advocacy fund

  8. Thank you Robert Hammond Consumer Focus 020 7799 7936 Email: robert.hammond@consumerfocus.org.uk Website: www.consumerfocus.org.uk

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