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Readiness for the Digital Future University of Wisconsin Milwaukee

Readiness for the Digital Future University of Wisconsin Milwaukee. Fred Siff Vice-President & Chief Information Officer Professor of Information Systems Emeritus University of Cincinnati March 2011. DA CIO. UWM’s Readiness for the Digital Future Pieces of the Puzzle.

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Readiness for the Digital Future University of Wisconsin Milwaukee

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  1. Readiness for the Digital Future University of Wisconsin Milwaukee Fred Siff Vice-President & Chief Information Officer Professor of Information Systems Emeritus University of Cincinnati March 2011

  2. DA CIO

  3. UWM’s Readiness for the Digital FuturePieces of the Puzzle • Initial meetings • 18 Interviews • over 2 week span • multiple follow-ups • Document review

  4. Current State • Gaps • User satisfaction uneven • Operational effectiveness uneven • Credibility • Lead to frustration • Community looks to central IT to become nimble, flexible, aggressive • Additional resources are not the answer

  5. Case Studies • Enterprise application support – and email • New models -- Creative Services • Next up – Network

  6. Recommendations • Solution path cannot be based on more resources • Reactivate Council on Information Technology • Not enough trust & support in Cabinet • A policy group, not budgetary

  7. Recommendations • Actionable 3 year plan for service delivery • An action plan with no new resources, not a grand vision • Move aggressively on industry best practices • Multi-year funding model • Technology is an annual expenditure • One-time funding equates to crisis management

  8. Recommendations • Streamline UITS again and make it work • Position creep since 2005 review • Develop modern network architecture • Update and streamline current hodgepodge • Add academic for innovative projects • Focal point for digital future

  9. Recommendations • Renew focus on user services and support • Fill a role, take advantage of minimal local support • Employ chargeback beyond established baseline Take full advantage of the energy & momentum of the Digital Futures Project

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