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Unified Communications: The State of the Industry PowerPoint Presentation
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Unified Communications: The State of the Industry

Unified Communications: The State of the Industry

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Unified Communications: The State of the Industry

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  1. Unified Communications:The State of the Industry A Martin B. Isaksen Microsoft DoD CTO misaksen@microsoft.com io-premises Capabilities

  2. Agenda Unified Communications Interoperability Security Mobility UC Business Case Future 1 2 5 6 3 4

  3. Today’s Communication Challenges 3) Distributed teams, partners, and customers 1) Communication Overload 4) High cost of separate siloed communications 2) Security and compliance

  4. Business Impact of Unified Communications How your organization can survive and thrive today Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity, fostering team collaboration, and reducing time-to-close on projects and activities >> >>

  5. Decrease costs while providing increased productivity Lower Messaging Costs Save 20–40% Reduce Travel Expenses Save 50–80% Reduce Audio/Video Conferencing Charges Save 20–40% Save 30–40% Lower Real Estate and Facility Costs Save 40–60% Reduce Cost of Telephony Communications Systems

  6. Unified Communication requirements • 5) Audio Conferencing – VoIP, TDM, and Mobile Conferencing 4) User Management – LDAP, AD 3) Application Integration – IM/Presence UCAPI, AJAX, REST, JavaScript across email, collaboration, CRM/ERP • 6) Web and Application Conferencing – Thick client, mobile, and Web client support • 7) VideoConferencing – SIP H.264 conferencing and H.323 PRI/BRI gateways 2) Remote Access – ICE/NAT/TURN Protocols built in • 8) Voice– Enterprise VoIP capabilities, IVR, Contact Center • 9) Unified Messaging– Email, Voicemail, and FAX in one inbox • 1) IM/Presence– SIP and XMPP Phone PC Tablet

  7. End-User Unified Communication Client Transformation InstantMessaging (IM) Video Conferencing Web Conferencing E-mail and Calendaring AudioConferencing Voice Mail Telephony InstantMessaging Telephony and Voice Mail Unified Conferencing: Audio, Video, Web E-mail andCalendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Inbox & Presence Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage

  8. Unified Communication enables server consolidation Enterprise Telephony From Separate Legacy Servers To Unified Communication Services E-Mail & Unified Messaging Streamlined Experience Single Client and Server Audio Conference HW Video Conference Enterprise Telephony E-Mail & Unified Messaging Video Conferencing Audio Conferencing Web Conferencing Instant Messaging Presence HW Web Conference HW Separate management & experience IM/Presence HW HW Common COTS hw/sw Platform and Management HW

  9. UC - State of Interoperability • IM/Presence – XMPP • Video – H.264 AVC/SVC • Voice – SIP G.711 and G.722 • Web Conferencing – RFC 4582 Trunk Side Only* - No line side interop

  10. UC - State of Security • UC Media – SRTP AES 128/256 FIPS 140-2 • UC Signaling – TLS • Public Key Infrastructure - X.509 trunk side • Two Factor Authentication – CAC/SmartCard • Session Border Controller (SBC) – SIP

  11. UC - State of MobilityUser Access Experience • UC on Wireless LAN Laptops • UC on 3G/4G Laptops • UC on Tablets • UC on 3G/4G Phone (Voice/Video)

  12. Unified Communication Benefits • Reduce management Opex costs thru consolidation • Reduce 3 year equipment costs thru unified devices • Enable UC Mobility • Enable Teleworking • Streamline Operations • Migrate at your on pace

  13. UC – Sample Business Case

  14. UC Costs – Where are the savings? Operations and devices account for half of Voice Costs

  15. UC Futures • Private/Public/Hybrid UC Cloud • UC Web-based HTML5 • UC Mobile Phone apps • Integrated GPS location tracking • IPv6 • UC Consumer based TV • UC integrated into Social Media

  16. Thank You