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A+ Customer Communications

A+ Customer Communications. The approach to enable the mission through IT. Communication. A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior . National / global operations drives us to collaborate across time zones

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A+ Customer Communications

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  1. A+ Customer Communications The approach to enable the mission through IT

  2. U.S. Department of Energy | Office of the Chief Information Officer

  3. Communication A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior  National / global operations drives us to collaborate across time zones Mission demand stretches work days past the traditional eight hours Demand for quick response to questions through unified communications U.S. Department of Energy | Office of the Chief Information Officer

  4. Communication The technology of the transmission of information Agile and robust support infrastructure to support the need to stay connected Need for unified communications interoperability protocol Robust emulation of virtual conference attendance U.S. Department of Energy | Office of the Chief Information Officer

  5. Communication Personal rapport; personnel engaged in transmitting or exchanging information Sensitivity to virtual vice physical presence Mode Priorities: 1) In Person2) VTC/Voice 3) Email “Email is Over-rated!” Virtual communications courtesy and protocol “The Problem Might Not be the Tool!” U.S. Department of Energy | Office of the Chief Information Officer

  6. John Berthiaume Director of Customer Care John.Berthiaume@hq.doe.gov U.S. Department of Energy 1000 Independence Ave. SW Washington, DC 202-586-0166 U.S. Department of Energy | Office of the Chief Information Officer

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