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Traditional Payment Systems and Online Dispute Resolution

2. The Puzzle. Why has cross border electronic commerce stalled?Merchants don't want to ship across bordersConsumers don't want to shop across borders. 3. The Facts. EU Percentage of people engaging in electronic commerce increased from 27 to 33But percentage of people buying goods cross border

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Traditional Payment Systems and Online Dispute Resolution

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    1. Traditional Payment Systems and Online Dispute Resolution Mark MacCarthy Georgetown University March 2010

    2. 2 The Puzzle Why has cross border electronic commerce stalled? Merchants dont want to ship across borders Consumers dont want to shop across borders

    3. 3 The Facts EU Percentage of people engaging in electronic commerce increased from 27 to 33 But percentage of people buying goods cross border is stagnant at 6-7% Percentage of merchants selling across borders decreased from 29 to 21 Only 4% of Visa US electronic transactions are cross border

    4. 4 Regulatory Problems Merchants fear becoming subject to consumer protection laws in consumers home country Consumers dont know what to do if something goes wrong with a cross border transaction

    5. 5 A Way Forward Payment card dispute resolution systems can Provide consumers with confidence to shop across borders Not subject merchants to varying consumer protection regimes Need legislation in some countries to enable this US OAS proposal

    6. 6 Payment System ADR Payment networks use a form of ADR as a means of handling disputes Chargeback mechanism resolves transaction disputes involving their payment cards Even if the merchant and the consumer are geographically dispersed. Practical and effective consumer protections for international electronic commerce transactions.

    7. 7 Payment System ADRs for US Cardholders Are Comprehensive Domestic International Online Offline

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