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Measuring the potential of knowledge

Measuring the potential of knowledge. Internalisation. Combination. Socialisation. Externalisation. Intellectual Capital. Structural Capital. Human Capital. Human transparency: => on experiences => on current activities => on training and education => on communities of practise

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Measuring the potential of knowledge

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  1. Measuring the potential of knowledge

  2. Internalisation Combination Socialisation Externalisation Intellectual Capital Structural Capital Human Capital

  3. Human transparency: => on experiences => on current activities => on training and education => on communities of practise => on hierarchic position • Quality of virtuality • Quality of networking

  4. Internalisation • From a receiver point of view: • Fresh • Complete • Trustworthy • Relevant • Mixed knowledge & information • Tailored to my personal profile • Easy, logical and consistent navigation • Usage measured • Content promoted • Part of the SLA • Introduced & trained • Breathing the organisational culture

  5. Externalisation • Genuinely involved: • This is the new way of working, of value creation!! • process of debriefing • explicitation of lessons learned and new insights • Work Flow Management and • Collaborative Work Space • participation in discussion groups • tele-working / tele-learning • culture of responsibility • sufficient introduction and training • measure, manage and encourage • explicit expectations

  6. Project knowledge flows

  7. Flows in Applied Knowledge Management Can we get the best people available? Intellectual Capital 20% 80% $$ Human Capital Structural Capital • transfer knowledge into • structured information • transfer skills into processes • Thinking capital • Can not be owned • Leaves the company every evening • Non-thinking capital • Can be owned • What remains when employees go home

  8. Flows in Applied Knowledge Management Can we get the best people available? Intellectual Capital 40% 60% $$ Human Capital Structural Capital • transfer knowledge into • structured information • transfer skills into processes • Thinking capital • Can not be owned • Leaves the company every evening • Non-thinking capital • Can be owned • What remains when employees go home

  9. The position of the knowledge centre $

  10. Waterquality Natural systems Describe/ measuring Coast Watercourse Responses to interventions Predictions Estuaria Sedimentation Explainations/ Analysis Rivers Design/ Intervention Morphology Lakes Ecology Objectbehavior What How System Process Combinatie Bv. Thema 3: Coast and River (Watersystems) • ICT co-ordination? • Standardisation / compatibility • Architecture? • Taxonomy and legenda k-map?

  11. The Knowledge Maturity Model Knowledge (Internalised, Learned) Intelligence (Insights Externalised) Information (Combined, Interpreted) Data (Explicit) Stand- alone Distributed (Communicated) Integrated (Process & Org) Applied (Measured & Valued)

  12. Document & Content management

  13. Knowledge and information business DC navigators SPECIALIST MIDDEL USER SECTOR GENERALIST END-USER

  14. K- interaction within DC Communication Communication project project } Q1 Q3 Q4 DC Q4 Q2 DC theme

  15. Communities of Practice

  16. Conslusions: • Making the quality of knowledge management explicit • will boost the awareness levels within your organisation. • A knowledge management measure project will involve • newly measured data, and newly involved management. • Don’t value your knowledge, but value the potential • of any knowledge in your organisation at any time. • If the number of people participating in your k-flow equal • the number of employees, you are in the low gear. • If knowledge is your business align your business strategy • with your knowledge strategy, and be surprised about the • surplus.

  17. Questions ? Boyd.hendriks@CGEY.nl

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