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Importance of Soft Skills for IT Professionals in Today’s Business Environment

In today's rapidly evolving business landscape, IT professionals are increasingly required to possess strong soft skills alongside their technical expertise. A recent study highlights that organizations prioritize non-technical skills like communication, leadership, and business knowledge. IT workers are playing vital roles in corporate decision-making and need to interact with various departments and customers. The integration of soft skills enhances problem-solving abilities and adaptability, which are crucial in unpredictable work environments. Employers value well-rounded professionals who can navigate both technology and business dynamics effectively.

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Importance of Soft Skills for IT Professionals in Today’s Business Environment

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  1. Top Careers Source:wsj.com, careercast.com

  2. Introduction Soft & Business Skills Source:Benamati, J. (2007), ACM.org Interviewed 13 IT executives from a variety of industries of businesses of a variety of sizes: “Most of the organizations placed more emphasis on non-technical or soft skills. In almost equal numbers, leadership skills, communication skills, and knowledge of the business were most desired. Communications skills were ranked in the top two required skills in six of ten companies.” “Non-technical skills – project management, business knowledge, and understanding methodologies – were the most agreed upon areas for improving the preparation of MIS graduates.”

  3. Introduction Soft & Business Skills Source:Lee, S. M. (2006), ACM.org 555 job ads from 201 Fortune 500 companies in 42 states:

  4. Introduction Outward Facing IT Workers BATEC (2007). BATEC Information Technology Workforce Skills Study. Boston Area Advanced Technological Education Connections (BATEC) [www.batec.org] BATEC: Surveyed IT employers in the Massachusetts area • Modern IT workers are less often in the backroom and more frequently “outward facing” -- interacting with other departments and directly with customers. • IT workers are often involved in corporate decisions, especially in firms whose products and services are not IT related (ex. healthcare and finance) • IT skills are akin to using a “fork and knife” – expected. Soft-skills and business knowledge make the difference. • IT skills can be imparted through training, other skills not. “Real world is unpredictable – soft skills help you cope” – predict, troubleshoot and prevent mistakes.

  5. Soft-Skills in BioTechnology

  6. Source:Wired, June 2010

  7. Introduction The T-Shaped Technologist breadth of business operations Science + Business T-Shaped Tech. depth of technical literacy Source:D. Bush (CIO, Intel); SYNERGY ‘04

  8. Presentation Outline Virtual Enterprise (VE): an in-class business simulation • Pedagogy: What is Virtual Enterprise? • Active-learning, in-class simulation pedagogy. • Human: The Network • Nation- and World-wide network of firms for events. • Technology: The Online/Electronic Tools • Online software tools, eg. bank and virtual economy.

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