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Communication issues

Communication issues. Greater Detail. Nonverbal communication Listening Gender issues. Communication distortion. 15-10. Nonverbal Communication. Nonverbal Communication messages sent outside of written or spoken word Experts estimate 65 to 90% of every conversation nonverbal.

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Communication issues

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  1. Communication issues

  2. Greater Detail • Nonverbal communication • Listening • Gender issues. • Communication distortion

  3. 15-10 Nonverbal Communication • Nonverbal Communication messages sent outside of written or spoken word • Experts estimate 65 to 90% of every conversation nonverbal © 2004 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill

  4. Different types • Body movements gestures • Clothes • Facial expressions (including eye contact) • Paralanguage (not in book) speed, pitch, tone.

  5. What would be non-verbal signs of effective listeners?

  6. What would be some non-verbal signs of effective speakers (say in a job interview)? Speakers non-verbal depends more on the situation. • Non-verbal communication with close friends may be very different than non-verbal at work.

  7. Case in point • Gender issues. Video • Both verbal and non-verbal. • What were the non-verbal differences. • What communication gaps are caused? • How do get feedback about non-verbal communication?

  8. Listening

  9. 15-14 Table 15-2 Keys to Effective Listening • Capitalize on thought speed • Listen for ideas • Find an area of interest • Judge content, not delivery • Hold your fire • Work at listening • Resist distractions • Hear what is said • Challenge yourself • Use handouts, overheads, or other visual aids . McGraw-Hill

  10. 15-18 Hierarchical Communication • Hierarchical Communicationexchange of information between managers and employees • Managers provide five types of information through downward communication • Job instructions • Job rationale • Organizational procedures and practices • Feedback about performance • Indoctrination of goals . McGraw-Hill

  11. 15-21 Figure 15-5 • Supervisor’s upward influence Increased distortion because employees send more favorable information and withhold useful information Low High • Supervisor’s power Increased distortion because employees screen out information detrimental to their welfare Low High • Subordinate’s aspiration for upward mobility Less accuracy because employees tend to pass along information that helps their cause Low High • Subordinate’s trust in the supervisor Considerable distortion because employees do not pass up all information they receive Low High Distortion in Upward Communication Situational Antecedents Pattern of Distortion in Upward Communication .

  12. Recommend • Lower power distance organizations (includes informal meetings). • Enhanced trust — empowerment, and performance management systems that reward actual performance.

  13. Case • Barriers to communication • What would you do.

  14. Summary • Non-verbal communication — related to credibility, image. • Gender issues. • Communication and leadership. Strong leaders may be less effective communicators? Then how do you lead if not lead strongly?

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