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Defining Your Plan/Mapping Service Change

Defining Your Plan/Mapping Service Change. Judith Catherwood AHP Associate Director NHS Highland. Why is workforce planning so critical?. 70% of NHS expenditure is staff salaries and associated costs Many capacity or operational challenges relate to skills shortages or imbalances

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Defining Your Plan/Mapping Service Change

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  1. Defining Your Plan/Mapping Service Change Judith Catherwood AHP Associate Director NHS Highland

  2. Why is workforce planning so critical? • 70% of NHS expenditure is staff salaries and associated costs • Many capacity or operational challenges relate to skills shortages or imbalances • Workforce planning is a collaborative process – supports effective and sustainable service change

  3. Workforce Planning and Change

  4. AHP leaders role in change • Architects of change (Change strategists) • Managers of change (Change implementers) • “Service redesign managers”

  5. Defining the Plan

  6. Analysis of the plan • Vision: • Picture of the future (stakeholder engagement) • Benefits: • Define the improvements you expect to deliver e.g. Reduce waiting, improve patient experience etc. • Measuring change: • Balanced score card

  7. Mapping Service Change

  8. SWOT

  9. Seven S’s Framework

  10. PESTEL

  11. Stakeholders

  12. Why workforce planning needs stakeholders? • Help generate options and alternatives • Identifies impact changes may have on others • Ensures “buy in” to the change • Advice and guidance • Set financial parameters • Provide educational solutions

  13. Potential Stakeholders

  14. Prioritising stakeholders

  15. Stakeholder Analysis • Uncover sub groups and variation in views e.g. Service users can include current users, previous users, carers, users with special needs etc. • A lack of information about a stakeholder group, their views, expectations etc. • Who do you have established links and with whom should you build links? • Complexity of stakeholders and how you will manage this diversity.

  16. Strategic Scenarios Scenario Stakeholder impact Capital planning, transport non NHS providers? Referrers, users groups, staff side? Education providers, professional bodies? Public engagement, media colleagues? User groups, Health Board executives? • Change in where services are delivered? • Change in how services are delivered? • Change in skill mix within the team? • Change in access to the service? • Change in eligibility criteria?

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