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Elevate CX with Oracle Service Cloud CTI Integration

Get the most out of Oracle solutions by integrating CTI seamlessly. Learn how NovelVox CTI Connectors transform customer service, boost agent productivity, and deliver personalized experiences across Oracle Service Cloud, Siebel CRM, and Fusion Cloud. Read our latest blog to learn more.<br><br>Email: marketing@novelvox.com

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Elevate CX with Oracle Service Cloud CTI Integration

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  1. Maximize Business Output by Integrating Oracle Products with CTI

  2. Why Businesses Prefer Oracle? Reliability 24/7 Support Cost-effective versions Scalability Operational cost reduction Robust data recovery Adaptability

  3. What Hinders Businesses From Achieving Business Growth? Siloed applications Overwhelmed Agents Inefficient data management Outdated Technology Resistance to change Ineffective Reporting and Analytics

  4. How Can CTI Connector Solve These Issues? CTI Connectors bring Oracle environments and telephony systems together. This renders many benefits to businesses such as: Unified Data Management Efficient Customer Interaction 360 degree customer view Seamless integration Real-time Information Access Data Accuracy and Consistency

  5. Oracle Products Let’s understand CTI integration benefits and features for each of these products. Three core products of Oracle CTI include: Oracle Service Cloud Oracle Siebel CRM Oracle Fusion Cloud

  6. Oracle Service Cloud CTI Benefits Visibility across multiple channels Reduced AHT Key Features Seamless flow of information Contextual personalized interactions Context-based interactions Enhanced customer loyalty

  7. Oracle Siebel CTI Embedded call controls Benefits Agent state control Personalized user experience Key Features Click-to-dial Improved agent productivity Automated call logging Intelligent call routing Seamless record mapping

  8. Oracle Fusion Cloud CTI Benefits Automated authentication mechanisms Real-time data updates Enhanced Capabilities Customer Identification and Authentication Intelligent Analytics Improved agent performance Strategic insights for executives

  9. Biggest Library of Cisco Finesse Ready Integration

  10. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecom, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  11. info@novelvox.com www.novelvox.com +1888544808

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