1 / 10

Johns Hopkins Health System

Johns Hopkins Health System. Automated Lockbox Processing A Case Study. JHHS Lockbox Case Study. Project prompts A perfect storm Nailing down the ROI Operational changes Project Team Life after go-live Achieving the ROI Lessons Learned – ongoing issues. JHHS Lockbox Case Study.

novia
Télécharger la présentation

Johns Hopkins Health System

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Johns Hopkins Health System Automated Lockbox Processing A Case Study

  2. JHHS Lockbox Case Study • Project prompts • A perfect storm • Nailing down the ROI • Operational changes • Project Team • Life after go-live • Achieving the ROI • Lessons Learned – ongoing issues

  3. JHHS Lockbox Case Study • Project prompts: • lockbox processing moved • maintain JHHS standard • concessions from the bank • bank purchases a vendor • payers moving from paper RAs

  4. JHHS Lockbox Case Study • Nailing down the ROI • Insurance checks per month • EOB pages per check • Projected number of images per payment • Avg. Number of patient accounts per payment • Volume of lockbox correspondence • Paper storage/imaging costs

  5. JHHS Lockbox Case Study • Real ROI • Staffing • Coders: reduced from 9.4 to 3 • Data Entry: reduced from 6 to 3.4 • Without the staffing cuts there would have been a slight monthly cost increase

  6. JHHS Lockbox Case Study • Operational Changes • Coders trained to process electronic files • Learned reconciliation ebtween deposit and batch summary • 5010 - 835 issues • Payer anomalies • Paper EOBs

  7. JHHS Lockbox Case Study • Project Team • JHHS Treasury Office • Bank & Subsidiary • Clearing House • Internal IT Support

  8. JHHS Lockbox Case Study • Life After Go-Live • Achieving the ROI • Staff reductions • Training

  9. JHHS Lockbox Case Study • Lessons Learned – ongoing issues • Changing lockboxes • Missing files • Match and compare • Non-835/EFT payers • EFT payers with paper RAs • Multiple payers in one 835 • Communication is key

  10. JHHS Lockbox Case Study Questions?

More Related