Staff Development Potpourri – University of Delaware

1. Staff Development Potpourri – University of Delaware • General training opportunities and media to appeal to different learning styles • Self-directed learning to keep current with central IT information and to develop and maintain technical skills. • IT training programs to address audience-specific needs

2. ENVIRONMENT • IT training voluntary at UD • One university-wide IT requirement is acceptance of the University Responsible Computing Policy—one for faculty and staff and one for students.

3. IT training categories • By audience • By source • By delivery-method

4. Training by Audience ← ← ← ← ←

5. Training by Source • Vendor-supplied • Vendor-supplied, customized in-house • Developed in-house

6. Training by Delivery Method • Hands-on, instructor-led • Live presentation (e.g. using PowerPoint) in the classroom • Self-paced using interactive CDs • Online tutorials with practice files and exercises • Closed-circuit television.

7. General Staff Training • No longer need to create many training materials time on how to use software features • Vendor-supplied manuals, tutorials, videos, interactive multi-media, and web-based training – good quality and variety for different learning styles • Instructor-led classes for higher level learning

8. General Staff TrainingStrategy Advantages • Contain costs • Promote self-directed continuous and just-in-time learning to learn features • More efficient use of IT staff time to consult on specific client applications • www.udel.edu/learn/usered

17. Faculty-IT Partnership • IT staff members collaborate with the Center for Teaching Effectiveness and Institute for Transforming Undergraduate Education • To help faculty members connect their learning goals and the actual technology-enhanced lessons • To promote student-centered, active, problem-based learning.

18. Faculty Technology Institutes • Offered first weeks of summer and winter sessions • ’05 winter kickoff with Dee Fink guest speaker prominent expert in instructional design • “Designing courses for more significant student learning” • Related sessions, faculty showcase

20. Faculty Training Classes • Instructor-led, hands-on • WebCT Learning Management System Introduction - includes creating a sample course • Other sessions: how to effectively use WebCT discussion groups, organize course content, set up quizzes & surveys, set up grading modules to achieve learning goals

21. PRESENT • Practical Resources for Educators Seeking Effective Technologies • UD’s teaching, learning and technology center • Consultations on instructional design • Try out equipment for exploring uses of technology in teaching. • www.udel.edu/present

24. 50 + Faculty-IT projects • Many initiated with the help of technology grants • Incorporated in courses, provide templates for other faculty • John Deiner uses student presentations to create newsletter • Mark Stanton makes online testing feasible • Bill Saylor reduces teacher time while maintaining student quality/time on task • Faculty Profiles

26. Financial Staff • PeopleSoft Financial System • Phase 1 implemented July 2003 • Phase 2 implemented July 2004 • Communications and Training Team - representatives of Processing Offices, Colleges, the Provost’s office and Information Technologies – developed and delivered courses using train-the-trainer models • www.udel.edu/udfs/info/

28. Student Employees • ~150 students work as site assistants in 9 public computing facilities operated by IT-User Services • Developed training program for main site, Smith Hall, student site assistants using WebCT • Disseminate consistent information • Available for review at any time

30. Smith Site Assistant Course Outline • General Information • Site Duties/Consulting • I/O Job Processing • Customer Service Skills • Need To Know • Printing • www.udel.edu/webct/ • smithIO-guest guest

31. IT Support Staff • Central InformationTechnologies group report to CIO – IT VP • Department IT support staff –employed by University departments and colleges – Campus Information Technology Associates (~ 62 CITAs)

32. CITAs • IT professionals • Discipline expertise and computer experience • CITAs are welcome at IT staff meetings, and staff interaction is encouraged • Needed to build communication and foster partnership

33. CITA training program • Spring 2002 developed program using WebCT to help CITAs become as self-sufficient and informed about information technology at UD as possible (voluntary) • “Hook” or “carrot” to entice CITA participation – free training and training materials.

34. WebCT CITA Training Course • Deliver orientation and standards information (what central IT wants all IT support people to know), through a series of six links (sections). • CITAs who review orientation pages and take self-tests after each section are eligible for a prize: IT-funded technical skills training and materials (what CITAs want to know).

35. 76% CITAs completed and got the prize! • $200 allotment to purchase technical manuals and books of their choice (twice!) • VTC Online and Oracle Library subscription • Formal training on campus paid for by IT • Formal training off campus shared expense with department • www.udel.edu/cita

38. Keeps Getting Better! • CITA participants enjoy these opportunities to learn • Working relationships have improved because of a sense of camaraderie • Information is shared as received –especially valuable in system administration and for interoperability of departmental and central computing services

39. Wrap-up • Each program • Puts focus on the learner, • Ensures consistent body of up-to-date information • Provides resources, incentives and a venue for building a community of life-long learners who can use technology to “work smarter, not harder.”

40. Contact Information • Chris Murphy • University of Delaware • Murphy@udel.edu • 302-831-3738 • Thank you for coming! • I’d be happy to share information or answer any questions on or off line.