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Innovative Food Service Management Software for Healthcare and Hospitality

Established in 1992 and headquartered in Vienna, Austria, our software specializes in integrated food service management designed for healthcare, education, business & industry, and hospitality sectors. With 5,000 systems deployed in 130 countries, we facilitate the delivery of millions of meals daily. Our modular software includes features for resident dietary management, recipe databases, menu planning, procurement, production and reporting, ensuring nutritional compliance, cost efficiency, and enhanced satisfaction for both residents and staff.

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Innovative Food Service Management Software for Healthcare and Hospitality

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  1. CARE HOME SOFTWAREforCATERING

  2. DELEGATE OVERVIEW • Established 1992 – Switzerland; HQ - Vienna – Austria • Specialising in solutions for Food Service • Focus on Healthcare, Education, B&I & Hospitality • 5000 systems in 130 countries • Delivers many millions of meals per day

  3. SYSTEM OVERVIEW • Integrated Food Service Management Software • Web-based access – Internet Explorer • Multi-lingual • Multi-currency • Separate production & training databases

  4. 7 SYSTEM MODULES RESIDENTS RECIPES MENUS ORDERING PROCUREMENT PRODUCTION REPORTING

  5. RESIDENT MODULE • Requirements • nutrition • medication • allergies • religious/cultural requirements • Preferences • likes & dislikes • portion size • texture modification • language

  6. RECIPE MODULE • Stand-alone or shared recipe database • Central Ingredient database • McCance-Widdowson nutrient catalogue • Ingredient filtering • Special diet recipe groups: • Health eg diabetic, cardiac, allergies • Cultural – eg vegetarian, halal, kosher • Real-time cost modelling • HACCP control

  7. MENU MODULE • Standard plans eg Breakfast/Lunch/Dinner • Standard menus eg: • All Residents • Cardiac • Diabetic • Staff • Custom menus for individual Residents • Real-time “traffic light” reporting: • nutritional balance over menu plan cycle (eg 1 week) • costs within plan limits

  8. ORDERING MODULE • Meal Ordering • Pre-selected “tick form” keyed into ward PC • Tablet PC (online and offline) • Laptop on trolley (online and offline) • Autopilot • Hands-free ordering based on Resident dietary profile • Dual language Resident menus

  9. PROCUREMENT MODULE • Central catalogue of provisions: • Food items • Non-food items eg general supplies, cleaning materials...etc • B2B e-procurement (electronic ordering & receiving) • Suggested orders based on menu forecasts & current stocks • Suggested/automatic selection of “best price” supplier • Standard order template facility • HACCP storage & handling data by Item • Supplier quality monitoring eg: past sell-by, damaged tins...

  10. PRODUCTION MODULE • Preparation, cooking & serving instructions • Delivery planning & tray cards • Multi-lingual instructions for non-English speakers • Stage photos for consistency • HACCP food handling instructions • Management of re-cycling of chilled/frozen stock

  11. REPORTING MODULE • Custom reports for each staff user type • Operational Control • Individual Resident analysis of nutrition & medication • Costs • Wastage • Stock Control • Consolidated reporting on consumption & forecasting • Consolidated GRN’s into one invoice • Support for heath incident traceability • Resident Satisfaction Rating System • Interface to Resident Administration System

  12. BENEFITS TO THE RESIDENTS • Participation in meal choices – social event • More meal choices – reduced “menu fatigue” • Ensures Residents receive selected food • Increased Resident satisfaction

  13. BENEFITS TO THE STAFF • Efficient standardised food service workflows • Reduced & simplified paperwork • Fewer complaints of wrong food • Easier to manage dietary changes

  14. BENEFITS TO THE ORGANISATION • Improved Resident food safety • Full Nutrition reporting • “Real Time” Resident satisfaction monitoring • Cost savings: • Procurement • Wastage • Time • Marketing image

  15. SYSTEM OPTIONS • Stand-alone Server • Shared Server • Delegate Hosted Service

  16. THANK YOU

  17. SYSTEM SCHEMATIC TABLET SERVER RESIDENT DATABASE DELEGATE SOFTWARE ACCOUNTING SYSTEM PC TILL MENUS DELIVERY INSTRUCTIONS KITCHEN INSTRUCTIONS

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