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Developing an Effective Virtual Organization

Developing an Effective Virtual Organization. Tom Graf EVO Collective October, 2008. What is a virtual organization?. The need for virtual organizations is greater than ever. The complexity of our work and workplace continues to increase. Even more challenging is the human element….

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Developing an Effective Virtual Organization

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  1. Developing anEffective Virtual Organization Tom Graf EVO Collective October, 2008

  2. What is a virtual organization?

  3. The need for virtual organizations is greater than ever

  4. The complexity of our work and workplace continues to increase

  5. Even more challenging is the human element…

  6. How to develop an effective virtual organization?

  7. A socio-technical system perspective can help to understand and improve

  8. Use Hackman’s group effectiveness model (1983) as a foundation MATERIAL RESOURCES MATERIAL RESOURCES Sufficiency of resources Sufficiency of resources ORGANIZATIONAL CONTEXT ORGANIZATIONAL CONTEXT PROCESS CRITERIAof EFFECTIVENESS PROCESS CRITERIAof EFFECTIVENESS GROUP EFFECTIVENESS GROUP EFFECTIVENESS SUPPORTS and REINFORCES competent task work SUPPORTS and REINFORCES competent task work • Task output acceptable • Capability of members to work together again is maintained or strengthened • Members needs are satisfied • Task output acceptable • Capability of members to work together again is maintained or strengthened • Members needs are satisfied • Level of effort on task • Knowledge and skill applied to task • Appropriateness of task strategies • Level of effort on task • Knowledge and skill applied to task • Appropriateness of task strategies GROUP DESIGN GROUP DESIGN PROMPTS and FACILITATES competent group work PROMPTS and FACILITATES competent group work GROUP SYNERGY GROUP SYNERGY Interactions that REDUCE losses and INCREASE gains Interactions that REDUCE losses and INCREASE gains Hackman, J. R. (1983). A normative model of work team effectiveness. New Haven, CT: Yale University, School of Organization and Management.

  9. Apply research to modify Hackman’s model for the virtual workplace Computer-Mediated Communication research Virtual Workplace Virtual Meeting Facilitation Technology Interaction Models Virtual Group Behavior Managing Virtual Groups and Teams Computer Supported Cooperative Work research

  10. Derive critical virtual factors to measure and analyze the organization

  11. Capture multiple perspectives of the organization and the stakeholders Findings Observation Survey Interview

  12. Survey indicates areas of strength and need Stronger capability

  13. Synthesize diagnosis to identify areas of need [example findings summary]

  14. Work with client to reveal gaps and specify improvement opportunities Vision Current State Desired State Alignment Model (is action needed?) Jackson, P, & Klobas, J. E. (2008). Aligning goals, virtuality, and capability: a virtual alignment model. In Klobas, J. E., & Jackson, P. D. (Eds), Becoming virtual: knowledge, management, and transformation of the distributed organization

  15. A just-in-time intervention designed to get teams up and running fast

  16. We work with the leader to embed virtual practices into their work culture Warm-up Goals Roles OperatingProcedures

  17. QSVT is not generic training on project management or virtual teams A targeted, just-in-time intervention Embeds and reinforces productive virtual behavior Aligns group to shared goals Establishes fundamental relationships

  18. Facilitating a virtual group to leverage its strengths

  19. Optimize the virtual interaction practice to the organization’s need E-mail Meetings Voice-mail Collaboration Knowledge Sharing

  20. What is the future of OD? Sometimes the biggest changes in society are the hardest to spot precisely because they are hiding in plain sight.The Economist, 2008 The future is already here,it’s just not evenly distributed.William Gibson It’s tough to make predictions,especially about the future.Yogi Berra The Internet? Is that thing still around?Homer Simpson

  21. Developing anEffective Virtual Organization Tom Graf EVO Collective October, 2008

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