MANAGEMENT REVIEW

1. MANAGEMENT REVIEW PHOENIX AZ BRANCH 711 JUNE 2011

2. MANAGEMENT REVIEW • ACTION ITEMS • May - zero to report • June • Results of audits- zero in June

3. MANAGEMENT REVIEW • Customer feedback • Incident reports customer : 1.( C-711-104) RCI C-3 Incorrect material shipped. SURVEYS: Zero turned in in June. • The word here at HQ is that you are a guru at FFF customer reporting. I work closely with Patrick Mobley and Beverly Sexton here in the Market Research Group. • I wanted to reach out to you as I am working closely with Jerry Moffitt and Michael Maxwell on a large ISO Compliance project (customer satisfaction survey.) To streamline our surveying process, we are looking to potentially put together a list of all FFF customer names, their e-mail addresses their associated branches / satellites, their sale reps, and their YTD sales or other figures associated with their accounts. • Is this data something you have easily accessible? We work in multiple systems here, and since your access is more FFF system-specific, I figure we may try to recruit your help J. • Bert Willard • Market Research Analyst • Market Research Group • Ferguson, • Above e-mail was sent to Jerry Moffitt who then sent it to all the ISO branches we have so far established a good size list thanks to Brian Strauch and Mark Solomon Dan Bailey e-mailed the list to Don Porter per Jerry’s request • Porter e-mailed back Have you guys reviewed this to see if you have any of the missing e-mail addresses? Maybe Mark has some?? • Remember, this survey is an e-mail and without full coverage you could be missing some commentary? Let me know before I submit it. We have gotten some tremendous customer information using this format and the reports HQ gives us is very informative. (see list next page)

4. MANAGEMENT REVIEW • SUPPLIER PERFORMANCE &CONFORMITY • Zero incident reports turned for June. • INTERNAL INCIDENT REPORTS • (I-711-040) I-7 Entered wrong ship to inside sales - Set up order as a w/c ,should have been delivered to jobsite failed to read notes. Reported by Danny Garcia (I-711-039) I-5 Entered wrong product on sales order. Inside sales – Input the wrong type of pipe and weld-o-let Reported by Brad Piercy

5. OVERVIEW OF MEASURABLE OBJECTIVES

6. MANAGEMENT REVIEW • Overview of key performance indicators • SUPPLIERS: • • 1. COMPLIANCE TO AML = 100% • • 2.Suplier nonconformance's- ZERO to report in June • • 3. Product inspection- we have had no incidents with our suppliers products In June turned in. • • 4. Suppliers on time deliveries 100% in June. • • CUSTOMER: • • 1.0n-time delivery rate= 96.1% • 2.Customer feedback (incident reports) total of four incident reports. • • 3. customer surveys -Zero surveys turned in new system in the works from FERGUSON market research • • 4. total credits for the month of MAY = 25 (see report) JUNE report not in • " Internal performance: • • BPR=93.9% • • Tax discrepancy -ok at this time • • Freight billing -within limits • • Repair on equipment- ford f-550 alternator and batteries total $536. • • Days of inventory on hand 36.5 • • Dead inventory on hand 4.6% • " may zero injuries • II Auto/truck incidents-zero to report • " Safety inspection-up to date no incidents to report • • Training on associates-all up to date at this time

7. MANAGEMENT REVIEW Overview of corrective actions/incidents reports JUNE Corrective action reports: Zero to report Customer incidents: 1 Supplier incidents: 0 Internal incidents:2

8. Management Review • Preventive actions : Zero turned in • Training & resource needs : none at this time • Changes impacting quality management system (changes in business) none at this time