Mod 6: Exchange Online Admin

1. Mod 6: Exchange Online Admin Version 2.0 for Office 365 Wave 15 Chris Oakman | Managing Partner Infrastructure Team | Eastridge Technology Stephen Hall | CEO & SMB Technologist | District Computers

2. Jump Start Schedule – Target Agenda

3. Module 6: Exchange Online For Midsize Businesses and Enterprises • Service Overview & New Features • Visibility and Control • Mailboxes, Contacts, Resources & Groups & Management • Mobile Device Management (Exchange ActiveSync) • Troubleshooting connectivity

4. What is Exchange Online? • The world’s leading email server, hosted by Microsoft • Supported & maintained by the Exchange engineering team • Years of investment in enterprise email • Trusted, Familiar, and Robust

5. Being ahead of the curve Email on a browser Email on a phone Voicemailin your inbox Massive, low-cost mailboxes Mission-critical,high availability Antispam protection The cloud on your terms Nov. 2009 May 1997 Nov. 1997 Dec. 2001 Mar. 2004 Dec. 2006 Nov. 2008

6. Exchange —Work Smarter, Anywhere. Remain in control, online, and on-premises Keep the organization safe Do more, on any device Exchange enables you to tailor your solution based on your unique needs and ensures your communications are always available while you remain in control; on your own terms—online, on-premises, or a hybrid of the two. Exchange helps your users be more productive by helping them manage increasing volumes of communications across multiple devices and work together more effectively as teams. Exchange keeps your organization safe by enabling you to protect business communications and sensitive information and to meet internal and regulatory compliance requirements. • Large, Low-Cost Mailboxes • Getting There and Running It • Always On • Mobility • Working Together • Universal Inbox • Transform Traditional Voicemail • Data Retention and Discovery • Data Loss Prevention and Compliance • Anti-Virus/Antispam

7. Business email, calendar, and contacts On your PC, phone, and web browser. On Microsoft globally redundant servers. Protected by anti-malware and anti-spam filters Supported by 24/7, IT-level phone support Large mailboxes 25 GB of mailbox storage The ability to send messages up to 25 MB in size. Outlook Support & Outlook Web App Support for connecting to Outlook An updated Outlook Web App Exchange Online – What’s Included

8. Maintain the latest defenses Stay safe from malware & spam with a service that handles hundreds of millions of messages daily & is updated to address new threats quickly Data Loss Prevention (DLP) Prevent users from mistakenly sending sensitive information to unauthorized people, while informing them of internal compliance policies. Safeguarding your data Hosting is done in geographically distributed data centers, with continuous data backup, premier disaster recovery capabilities & a security experts Reliability, availability, and performance Guaranteed by a 99.9% uptime, financially-backed SLA Secure and Reliable

9. Manage your organization efficiently Exchange Administration Center - an easy-to-use, web-based interface. In-Place eDiscovery across Exchange, SharePoint, and Lync data from a single interface through the eDiscovery Center.* Mobile device policies Create approved mobile device lists, enforce PIN lock, and remove confidential company data from lost phones. IT-level phone support Available to you 24 hours a day, 7 days a week. Stay in control

10. Automatic patching eliminate the time and effort of maintaining and servicing your email system. Keep all important data in one place Give users an In-Place Archive with a native, well-integrated user experience. Consistent and secure anywhere access to information on all major browsers and touch-enabled devices Seamless integration with Outlook Your users can enjoy a rich, familiar email experience with offline access. Easy to Use and Maintain

11. Enterprise-Class Calendaring • Calendar sharing and publishing • Granular calendar permissions • Resource mailboxes (conference rooms) • Out of Office • Multiple calendars • Scheduling Assistant

12. Hosted Voice Mail • Inline player • Integrates with your on-premises phone system • Removes the need to manage voice mail infrastructure • Gives users a single inbox for email and voice mail • Provides the latest features of Exchange Unified Messaging • Voice mail preview • Caller ID

13. Exchange Online Plans Comparison *25 GB of storage apportioned across the user’s primary mailbox and personal archive **25 GB of storage in user’s primary mailbox, plus unlimited storage in user’s personal archive. ***Direct access to Kiosk user mailboxes via Exchange Web Services not permitted. However, LoB applications can use Exchange Web Services impersonation to access Kiosk user mailboxes

14. System Requirements – Web Browsers

15. System Requirements – Office Clients

16. Module 6: Exchange Online For Midsize Businesses and Enterprises • Service Overview & New Features • Visibility and Control • Mailboxes, Contacts, Resources & Groups & Management • Mobile Device Management (Exchange ActiveSync) • Troubleshooting connectivity

17. Office 365 admin center Exchange admin center (EAC) Remote PowerShell User Self-service through Outlook Web App (OWA) Management Tools Role-Based Access Control Windows PowerShell 1001101

18. Manage the most simple mailbox features Modify user login name Office 365 cloud identity user name = the default user email address (by default) Create a mailbox-enabled user Assigning an Exchange Online license triggers mailbox creation Delete a mailbox-enabled user Remove Exchange Online license Domain management Add, verify or delete email domains Office 365 Admin Center

19. Web management console Replaced Exchange Control Panel (ECP) Advanced management of mailboxes and items related to email, mailboxes and messaging Access via Office 365 Admin Center Go to Admin > Exchange RBAC-aware user interface Exchange Admin Center (EAC) • Manage roles and permissions • Create policies • Manage mailboxes, groups and objects • Conduct an advanced search • Search for properties • Track message delivery

20. Enables scripting and automation of routine tasks Provides administration of advanced scenarios Offers enhanced performance and scalability with Windows PowerShell 3.0, compatible with 2.0 client Granular control over policies and settings Remote PowerShell

21. UserSelf-Service (Outlooks Web App) • Reduce Help desk calls and costs by delegating tasks to users • Allow users to modify contact details • Enable users to manage distribution groups • Empower users to track message delivery • Help users manage their devices • Manage voice mail and phone settings • Edit contact details • Manage groups

22. Exchange Admin Center (EAC)

23. Recipient Management in EAC • Regular Mailboxes • Mailbox usage • Last logon time • Contact Information • Email addresses • Mailbox features • MailTips • Mailbox Delegation • Resource Mailboxes • Room or equipment • Booking delegates • Group Mailboxes • Name • Alias • Email addresses • Ownership • Membership • Delivery Management • Message Approval • MailTips • Group Delegation • Contacts • Mail contact • Mail user • Shared Mailboxes • Mailbox delegation • Mailbox usage • Contact Information • Email addresses • Mailbox features • MailTips

24. Permissions Management in EAC • Admin Roles • Addition, deletion & modification of role groups • User Roles • Addition, deletion & modification of user role assignment policies • Outlook Web App policies • Addition, deletion & modification of OWA mailbox policies • Enable or disable OWA features: • Instant messaging • Text messaging • User Experience • Themes • Premium Content • Email signature • Unified messaging • Exchange ActiveSync • Contacts • Mobile device contact sync • LinkedIn contact sync • All address lists • Information Management • Journaling & Notes • Inbox Rules • Recover deleted items

25. Other Management in EAC • Compliance Management • In-place eDiscovery & hold • Auditing • Retention policies & tags • Journaling rules • Org Sharing & Apps • Organization Sharing • Individual Sharing • Apps for Outlook or Outlook Web App • Exchange Online Protection • Mail flow • Mail rules • Delivery reports • Accepted domains (view only) • Mobile • Device access & policies • Public folders • Unified messaging*

26. Role groups define high-level job functions End-user role assignment policies for self-service Assign task-, action-, or feature-based permissions Delegate multiple roles Limit the scope of the role assignment e.g., “Legal Department” or “Asia Offices” Role-Based Access Control Who What Where 26

27. Empower users by delegating administrative tasks Control scope and permissions granularly Empower Specialist Users with RBAC Systems administrator All Compliance officer U.S. Human resources Accounting Help desk Asia 27

28. Module 6: Exchange Online For Midsize Businesses and Enterprises • Service Overview & New Features • Visibility and Control • Mailboxes, Contacts, Resources & Groups & Management • Mobile Device Management (Exchange ActiveSync) • Troubleshooting connectivity

29. User Mailbox Mgmt

30. User Mailbox Mgmt – Mailbox Features

31. Groups – Create A Distribution Group

32. Groups – Managing a Group

33. Mail Contacts • An external contact or external user with an external email address

34. Mail User • Internal user that does NOT have an internal Exchange mailbox • i.e. a local tenant SharePoint, Lync, Azure, or Intune user or a on-premise user

35. Resources – Equipment or Room

36. Allow multiple users to share a common FREE mailbox Cannot exceed 5 GB At least an Exchange Online (Plan 1) license must be assigned if it is to exceed 5GB Cannot enable an archive mailbox At least an Exchange Online (Plan 1) license must be assigned to allow archiving Cannot be placed on litigation hold Requires an Exchange Online (Plan 2) license to do so Don’t require a license Each user that accesses a shared mailbox must have an Exchange Online license Exchange Kiosk users cannot access a shared mailbox Shared Mailboxes http://help.outlook.com/en-us/140/ee441202.aspx

37. Shared Mailboxes

38. Demo Exchange Admin Center

39. get-mailbox -identity user@domain.com | set-mailbox -type "Shared" Convert a mailbox to a share mailbox • Requires PowerShell • PowerShell cmdlet:

40. Demo Converting a shared mailbox

41. Module 6: Exchange Online For Midsize Businesses and Enterprises • Service Overview & New Features • Visibility and Control • Mailboxes, Contacts, Resources & Groups & Management • Mobile Device Management (Exchange ActiveSync) • Troubleshooting connectivity

42. Mobile Device Management in EAC • Mobile Device Access Rules • Allow Exchange admins to quarantine, allow or block connectivity to devices based on the device family (make) and model • Mobile Device Mailbox Policies • Allow Exchange admins to set criteria for devices to connect to the Microsoft Exchange servers and to protect Exchange data from devices failing to meet settings • Some requirements include: • minimum password length • Require a number or special character in the password • Designate how long a device can be inactive before requiring the user to re-enter a password • Wipe a device after a specific number of failed password attempts http://technet.microsoft.com/en-us/library/jj945882(v=exchg.150).aspx

43. Mobile Device Access

44. Mobile Device Mailbox Policies

45. Demo Mobile Device Management

46. Module 6: Exchange Online For Midsize Businesses and Enterprises • Service Overview & New Features • Visibility and Control • Mailboxes, Contacts, Resources & Groups & Management • Mobile Device Management (Exchange ActiveSync) • Troubleshooting connectivity

47. Web-based tool to help troubleshoot connectivity issues that affect Exchange Server and Office 365 deployments https://www.testexchangeconnectivity.com/ Tests the following for Office 365: Remote Connectivity Analyzer (RCA) Reference - http://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c

48. Downloadable program runs local on the client pc https://www.testexchangeconnectivity.com/ClientDownload/Microsoft.Exchange.Connectivity.Analysis.Tool.application Companion to the Remote Connectivity Analyzer site Identifies connectivity issues between email clients & Office 365 Exchange Online Microsoft Connectivity Analyzer Tool • Reference • Webhttp://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c • Videohttp://www.youtube.com/watch?v=RaXMWdUDyq8&feature=youtu.be

49. Resources