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Our Proposed IT Strategy (2006 – 2011)

s. Our Proposed IT Strategy (2006 – 2011). Developing Optimal IT Strategy Through Business Context, Applications, Technology Infrastructure, Organisational Capability and Governance. Stephen Law Strategic Technology & E-Business Manager Inland Revenue, New Zealand.

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Our Proposed IT Strategy (2006 – 2011)

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  1. s Our Proposed IT Strategy (2006 – 2011) Developing Optimal IT Strategy Through Business Context, Applications, Technology Infrastructure, Organisational Capability and Governance Stephen Law Strategic Technology & E-Business Manager Inland Revenue, New Zealand Document: IT Strategy Plan – Recommendations Version 1.01 DRAFT 12 June 2006

  2. IT Strategy Plan Approach has Four Phases Future Vision 2 Development of a Future Vision TransformationPlan Gaps Future Current 4 3 1 Final Report, Stakeholder Presentation, and Communication Development of a Plan to Close the Gap Snapshot of the Current Reality

  3. An optimal IT strategy must comprehend the business context, applications, technology, organisational capability and governance. BusinessContext The dynamics of the Revenue and Tax industry The realities associated with IR’s business and their implication on its IT function B IT Strategy Governance& Funding ApplicationPortfolio G A The decision-making process and its impact on IT’s ability to meet its objectives The state of IR’s business applications and their ability to support today’s and tomorrow’s business O T OrganisationalCapability TechnologyInfrastructure The readiness of IR’s human assets to perform consistently with the needs of the organisation The degree of simplicity, uniformity and sufficiency that IR’s technology infrastructure represents

  4. Our applications and technology have served us well but are no longer sufficient to deliver Our Way Forward and support the new operating model Where we are today Where we want to get to • Successful IT project delivery track-record but 18 month legislative deployment timeframe • The strong business value of FIRST is compromised due to its tightly integrated architecture • Difficult to integrate FIRST with commercial solutions • Recent IT investments have been implemented on a project basis by individual business units resulting in duplicate functionality • Proliferation of IT infrastructure • Preserve the business value of FIRST by removing integration barriers • IR realises benefits from cost saving and flexibility through IT infrastructure commoditisation • IT capability is deployed to maximise reuse • Exploit commercial off-the-shelf applications where appropriate • Optimised end-to-end IT applications and technology support processes • Our IT strategy will close the gap

  5. The Gaps we identified Business Applications The intent of the IT Strategy is draw on the current business reality and desired future state. The IT Strategy is not intended to identify or address business gaps A.1 FIRST A.2 Customer RelationshipManagement A.3 Workflow / Business Process Management A.4 Case Management A.5 Business Intelligence A.6 Knowledge and Enterprise Content Management A.7 E-Business A.8 Joined up services / Data Sharing A.9 Dealing with Paper A.10 Human Resource Management A.11 Financial Systems A.12 Telephony Governance G.1 IT Planning and Investment Management G.2 Investment Portfolio Management G.3 IT engagement with Business & other Agencies Organisation O.1 IT Organisation Capability O.2 IT Service Management O.3 Software Development Lifecycle Technology T.1 Workspace Enhancement T.2 IT Infrastructure Optimisation T.3 Security

  6. IT Transformation Initiatives A T O G Initiatives to support Business Transformation Initiatives to support IT Transformation Zero Touch Reduce manual intervention through self-service and end-to-end automation Provide an agile and optimised technology infrastructure that cost effectively meets the business capacity and availability needs TechnologyOptimisation OurWayForward Human Touch Enhance customer service through more effective and efficient productivity solutions Ensure IT skills and capability are in place to meet business needs ITOrganisational Capability Enhancement Intelligent Business Provide intelligence to tailor actions based on risk and customer behaviour Managing IR Resources Make the best use of IR’s financial and human resources Our Strategic Direction Create an IT governance and funding structure to ensure cost efficiency and continuous improvement in IT service delivery IT GovernanceandInvestmentManagement Transforming FIRST Transform FIRST into an easy-to-use agile and open platform Legislative Initiatives

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