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This document outlines the Tutoring Process Map implemented at Lahti University of Applied Sciences as of January 12, 2010. It encompasses various aspects of student support including customer expectations, the development of personal study plans, tracking academic progress, promoting professional growth, ensuring timely graduation, and facilitating employment opportunities post-graduation. The map also highlights the roles of financial administration, communication, marketing, student services, thesis supervision, teaching technology, placement guidance, HR development, and data management in enhancing the overall educational experience. ###
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Approved by LUAS Management Team 12 January 2010 TUTORING PROCESS MAP AT LAHTI UNIVERSITY OF APPLIED SCIENCES ORIENTATION AND GROUP SELECTION CUSTOMER EXPECTATIONS AND NEEDS DRAWING UP A PERSONAL STUDY PLAN PROGRESS OF STUDIES PROFESSIONAL GROWTH TIMELY GRADUATION AND FINDING EMPLOYMENT GRADUATION Financial administration Communication and marketing Student services Final year thesis/project supervision Teaching technology Placement guidance HR development Statistics and data management Guidance, evaluation and improvement