1 / 17

Self Help Program Management

Self Help Program Management. Selfhelpsupport.org Pro Se WebX Webinar March 22, 2006 Faculty: Susan Ledray and Deborah Chase. Presentation Topics. Pre-Opening Planning Operating the Self Help Program Ethics Growth and Integration as a Core Function. Presentation Plan.

odislewis
Télécharger la présentation

Self Help Program Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Self Help Program Management Selfhelpsupport.org Pro Se WebX Webinar March 22, 2006 Faculty: Susan Ledray and Deborah Chase

  2. Presentation Topics Pre-Opening Planning Operating the Self Help Program Ethics Growth and Integration as a Core Function

  3. Presentation Plan • 20 minutes per topic • ½ presenting • ½ questions and discussion • Can only highlight some issues

  4. I.Pre-Opening Planning • Involve all stakeholders from beginning* • Initial Services and Income Restrictions • Service Delivery Mode • Goals and Evaluation • Space • Staffing • Responsibilities • Funding

  5. Factors affecting services and delivery • Analyze litigation demographics • What case types have the highest pro se rates? • Where is the need for assistance greatest? • What is the anticipated volume of program users? QUIZ 1: • Analyze language demographics for the community (i.e.US Census-Am. Fact Finder, Court Interpreter Requests, Experience of Legal Aid and non-profits) • How will that affect service delivery methods? • How will that affect staffing? QUIZ 2:

  6. Space • In the courthouse – near filing, records, library, bilingual staff • Open layout; ability to lock the door and “close” • Affects service delivery methods; space for workshops, for computers, etc. • Service Delivery Methods • Must conform to issues of case complexity • Qualifications of available staff • Volume • Geographic and Demographic issues • What does your clientele want? • What are the goals of the program? • Evaluation • Consider the numerous potentially confabulating factors • Must comply with ethical guidelines • Identify goals, take measurements before and after start-up QUIZ 3

  7. Staffing • Consider contract or temporary employees until needs are assessed; • Value of Staff Attorneys • Characteristics of a good Self Help Program employee • Responsibilities • Between partners • For creating/maintaining forms • Funding • Permanent, stable funding source; • Grants, year-end monies. • Shifting personnel

  8. II. Operating • Start slowly • Build in management time • Experiment with service delivery modes • Use triage • Evaluate • Manage Expectations • Expect continuous change

  9. Operating issues • Start slowly • Establish your own control of intake process • Referrals will be coming from everywhere and for everything • Build in management time • Even if you are the only staff person • If you don’t do it from the beginning, it is hard to go back and do it later • Without sufficient management time, you tend to get locked into whatever service delivery modes you first set up – change is extremely difficult • You need to participate in other court management meetings to provide and receive input about pro se caseflow management

  10. Operations issuescontinued • Experiment with service delivery modes • Drop-ins; Appointments • Individual one-on-one; Workshops; Telephone Help-lines; Kiosks with Self-Help Programs; Courtroom • Websites for distance learning – away from the self-help center QUIZ 4 • Use triage • Diagnostic File Review • Which cases need attorney representation or advice • Which cases fit which service modes • How to move cases efficiently

  11. http://www.courtinfo.ca.gov/selfhelp/

  12. http://www.courtinfo.ca.gov/programs/equalaccess/

  13. Operations issues continued • Evaluate • Keep it simple • Use Sampling • Use available tools (TCRIC surveys) • Manage Expectations • From Judges; Administrators; Other Court Staff • From Litigants • From Community • You will become the “Catch-All” • Expect continuous change • Example: Expectations will change – including your own;

  14. Ethics • Court Staff • Volunteers • Volunteer Attorney Clinics • Judges

  15. Ethics issues • Court Staff • Attorneys • See California Standards of Judicial Administration • See Minnesota Rules of Court Rule 110 • Based more closely on Cannons of Judicial Ethics than Rules of Professional Conduct • No Attorney-Client Relationship • Litigant’s perception of relationship • No Confidentiality • Qualifications – See CA Rule 5.35 • Non-Attorneys • Same • Proper Supervision; unauthorized practice of law SURVEY 5

  16. Ethics issuescontinued • Volunteers • Issue of usefulness in general • Screening • Training • Whose volunteer? • Volunteer Attorney Clinics • Ensuring competence • Screening • Neutrality & Conflicts • Soliciting Business • Model Rule 6.5 , Unbundling • Judges • Inappropriate Requests • Ex parte Communications

  17. Growth and Integration • Expanding SHP services • Covering additional case types • Additional Languages • Additional Locations and service areas • Integrating SHP concepts into all aspects of Court Operations • Mediation Services • Caseflow Management • Courtroom Services • Case Management Technology

More Related