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Patient Survey Results

Patient Survey Results. December 2013. Patient Survey. 355 patients took part in our Surgery questionnaire. This gave them the opportunity to comment on and rate the service which Wickham Market Medical Centre provide.

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Patient Survey Results

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  1. Patient Survey Results December 2013

  2. Patient Survey 355 patients took part in our Surgery questionnaire. This gave them the opportunity to comment on and rate the service which Wickham Market Medical Centre provide. You will find the results of the survey to follow and any actions we have taken as a result to improve our service to patients. Thank you to the patients who took part.

  3. Patient Survey

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  9. Patient Survey More advertising required to inform patients of the various methods of booking appointments Advertise on website Advertise in the newsletter Advertise on posters in the waiting room

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  12. Patient Survey More advertising required to inform patients of the various methods of booking appointments Advertise on website Advertise in the newsletter Advertise on posters in the waiting room

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  14. Patient Survey Extended Hours Tuesday Evening with GP at Wickham Market 6.30pm to 8.00pm Tuesday Evening with Nurse 6.30pm to 7.00pm Saturday Morning at Wickham Market 8.30am to 11.45pm One Saturday a month is offered at the Rendlesham Surgery Extended hours appointments are for pre booked appointments only

  15. Patient Survey More advertising required to inform patients of the various methods of booking appointments Advertise on website Advertise in the newsletter Advertise on posters in the waiting room

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  17. Patient Survey Encourage patients to feed back positive and negative issues concerning the practice Through the patient group Suggestion box in reception Via website

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  19. Patient Group Reception The Receptionist/Administration Team has been restructured since the previous patient survey Alterations to the front of house have also taken place

  20. Patient Survey Feedback re Reception Service ‘ I would particularly like to mention the reception staff at this practice who are always so very helpful, courteous and kind ’ ‘ Excellent service given by reception ‘ ‘ The receptionists are always very patient and polite ‘ ‘ Greatly improved receptionist of late the training must be working ‘

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  22. Patient Survey Requests re more hours at Rendlesham ‘ I would like to have more chance to be seen at Rendlesham ‘ ‘ Long wait needed in order to obtain an appointment at Rendlesham ‘ ‘ I would like a full time practice at Rendlesham ‘ ‘ Rendlesham could be more available at more hours ‘ ‘ We need more hours in Rendlesham ‘

  23. Patient Survey Additional Hours requested at Rendlesham Surgery At least one extra GP sessions are added each week Rendlesham Surgery is open until 6.30pm on Mondays and Wednesdays Rendlesham Surgery is open until 5.30pm on Fridays Prescribing Pharmacist will be available at Acer Road Pharmacy, Rendlesham in the near future to deal with minor ailments etc

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  27. Patient Survey Partners continually review access Partners have visited other Surgeries to review different appointments systems, including ‘Dr First’ Partners have bench marked own service levels with other practices within the DHG Group

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  29. Patient Survey Emergency Clinics Emergency clinics are held each morning at Wickham Market at 11.40am Patients will see the GPs that are on duty in the order that they booked into the clinic

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  32. Patient Survey GP’s constantly review how their surgeries are set up Catch up slots are inserted where appropriate The introduction of the emergency clinic has improved waiting times The partners review surgeries on a monthly basis

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  35. Patient Survey Telephone appointments are available on a daily basis with the GP’s and Nurses The partners are currently reviewing the booking of patient appointments

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  37. Patient Survey Comments received from Patients ‘ Excellent service given by reception and Doctors ‘ ‘ Very good practice and service ‘ ‘ Very helpful people at the centre, nothing is too much for them to resolve ‘ ‘ Best Doctor I have ever had – he is like a good friend ‘ ‘ Excellent Practice ‘ ‘ Best practice I have been to excellent Doctors, Reception Staff and Nurses, all around very very good, thank you ‘

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