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The Management Challenges as a Registry grows

The Management Challenges as a Registry grows. Lesley Cowley Chief Executive. The Management Challenges. People Performance Plans. 6 Years at . uk. People – from 28 to 135 Performance - from 25,000 to 4,000,000+ domains Plans from - ‘what plan?’ to strategy and action plans.

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The Management Challenges as a Registry grows

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  1. The Management Challenges as a Registry grows Lesley Cowley Chief Executive

  2. The Management Challenges • People • Performance • Plans

  3. 6 Years at .uk • People – from 28 to 135 • Performance - from 25,000 to 4,000,000+ domains • Plans from - ‘what plan?’ to strategy and action plans

  4. People – The Management Challenge • Changing jobs and skills • Cultural change • Getting the right people on the bus!

  5. People – Some things we have learnt • Monthly team briefing and staff communication • Annual staff meeting • Training to meet business objectives • People policies, systems and strategies • Pay, benefits, recognition, praise, fun • Nominet UK – voted one of the Top 100 UK Companies to work for

  6. Performance – The Management Challenges • Process design • Deciding what to measure • How to report performance

  7. Performance – Some things we have learnt • What gets measured usually gets done • Measure the right things – link to business objectives • A focus on key performance indicators misses strategic things • Balanced Scorecard approach can be effective

  8. Balanced Scorecard

  9. Nominet Balanced Scorecard

  10. Plans – The Management Challenge • Developing our strategy • Taking a longer-term view • Communication of plans

  11. Plans – Some things we have learnt • Strategy development is an ongoing process, not an annual event • Develop strategy top down and bottom up • Link initiatives and changes back to the plans • Take people and staff with you by communication • Plan on a Page

  12. Nominet on a Page

  13. Nominet on a Page – Extract Our Strategic Priorities • Developing Nominet into a centre of service excellence What this will mean • A consistently high standard of customer service • Real support from a real person giving a personalised service • Fast response times • Extended support availability and channels

  14. In Conclusion lesley@nominet.org.uk

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