Chapter 14 – Recruitment, Training & Human Resources

1. Chapter 14 – Recruitment, Training & Human Resources Unit 5 – People in Business

2. We will explain: • The role of the Human Resources Department • Each stage of the recruitment and selection process • Different types of training • Dismissal and redundancy

3. What does H.R.D. do? Recruitment and Selection Training Programmes Human Resources Department Wages and salaries Health and safety Industrial Relations Redundancy and Dismissal

4. The Recruitment Process Step Diagram 4.Job specification 1.Vacancy arises 2.Job analysis 3.Job description 6.Application forms and short-listing 5.Job advertised on appropriate media 8.Vacancy filled 7.Interview and selection

5. Advertising the Vacancy Deciding on how the post / vacancy will be filled

6. Internal Recruitment • Post could be filled within the organisation

7. Internal Recruitment • Advantages • Saves time and money • Person known by the business • Person knows about how the business operates • Motivating  Promotion

8. Internal Recruitment • Disadvantages • No new ideas • No new experiences • Jealously • Rivalry

9. External Recruitment

10. External Recruitment

11. Government Legislation on Recruitment Process • Equal Employment Opportunity • What does this mean for business?

12. Job Advertisment What Where How much

13. Job Advertisment Night Cashier for a busy petrol station, 38 hours a week, Wed to Sat, 10.00p.m. – 7.30a.m., $7.50 per hour. Start immediately. Tel 1122 44551

14. Job Advertisment Industrial Engineering Professional Multi-site role throughout the country: based in New City. Competitive rate of pay with fringe benefits. Qualityfoam Ltd is a leading manufacturer of polyurethane foam operating in 16 countries and a major supplier to the home country’s furniture industry. Appealing to results-orientated professional , responsibilities will include performance improvement, business analysis, project management and capital expenditure appraisal. You will be a graduate of calibre, numerate and PC literate, with at least three years experience in manufacturing. Please write with full CV to: Mr M Ahmed, MD, Qualityfoam Ltd, New Road, New City, 3412 8769

15. Job Advertisment Secretary required $10.00 per hour Good all-round skills needed to undertake a variety of duties within the organisation. Knowledge of WORD or similar package essential. Immediate start. Please write or telephone for an application form from: Mr S. Singh, ZYT, 2341 Old Road, New City, 456723. Tel. 0892 557739

16. Job Advertisment • Task • Using your job description and specification, design your own advertisement for that job • Time to complete – 15 minutes • Where would you place it? Why? • Compare your advertisement with others. Which would attract the best applicants? Why?

17. Applying for a Job Vacancy • How? • Application Form • Letter of Application • Résumé • CV • Curriculum Vitae

18. Résumé • Name, Address, Telephone Number, DOB, Nationality • Education / Qualification • Work Experience • Positions of Responsibilities • Interests • Referees/Reference

19. CV • A curriculum vitae (CV) is a longer and more detailed. It includes a summary of your; • educational/academic background, • teaching & researchexperience • publications • presentations • Awards • Honours • Affiliations • otherdetails.

20. CV or Résumé • Referee • Previous employer honest opinion • CRASH • Character • Reliability • Attitude • Suitability • Honesty • Used before interview to help the interviewer

21. Letter of Application • State • Why the applicant wants the job • Why the applicant feels he/she would be suitable

23. Interviews • Purpose • Applicant’s ability • Personal Qualities • Character • Personality

24. Interviews • One-on-one • Two-on-one • Panel Interview • Other Types

25. One-on-One • Interviewer & Interviewee • Low-Position Jobs • Check qualification • Fit in with company

26. Two-on-One • 2 Interviewers & 1 Interviewee • More Important Jobs • Skills maybe tested

27. Panel Interview • More than 2 interviewers • Group tests you • Senior positions • Lots of questions

28. Other Types of Interviews • Behavioural • Personal Experience • Case • Problem Solving • Telephone/Video Conference • Distance application • Lunch/Dinner • Test Manners

29. Interview Questions What do you know about our firm? Always answer positive things Why do you want this job? Never use MONEY as the answer Why should we choose you? Use all your advantages

30. Interview Questions What are your ambitions? Always involve the company in it What do you do in your spare time? Answers must include something in the field. Do you have any questions for us? Always ask at least one reasonable question, not more than one

31. Assessment in the Interview

32. Skills Test • Test candidates ability to carry out a task

33. Aptitude Test • a test used to predict future performance in a given activity • intended to predict success in some occupation or training course

34. Personality Test • aims to describe the individual's character pattern of behaviour, thoughts, and feelings • The ability to work under stress or to work in a team

35. Personality Test

36. Group Situation Test • Tasks given in group situations and performance observed • Also tests for leadership skills

37. Someone wins, someone looses • How do you inform those who are unsuccessful?

38. Recruitment & Selection Process Job Analysis Job Description Job Specification Advertise Applications Short-List Interviews Selection Training

39. The Need for Training • Introduce new processes/equipment/systems • Improve Efficiency • Build unskilled workers skills • Decrease amount of supervision • Improve internal promotional opportunities • Decrease accidents

40. What is training there to achieve? • To increase skills • To increase knowledge • Change attitudes • Raise awareness

41. Types of Training • Induction Training • On-The-Job Training • Off-The-Job Training

42. Induction Training • New Employees • Duration Varies • Firm’s • History • Culture • Customs • Activities • Procedures • Working Conditions

44. On-The-Job Training • Observing more experienced worker • Conducted on-site • Individual Training • Advantages • Onsite • Trainee learns/works • Disadvantages • Trainer unproductive • Bad habits

45. Off-The-Job Training • Off-site Training • Specialist Trainers • Involves • Classroom learning • Lectures • Role-play • Case Studies • Computer Simulations

46. Off-The-Job Training • Daytime • Advantages • Working time used to train • Able to rest/reflect in the evening • Disadvantages • Loss of output • Not officially working

47. Off-The-Job Training • Night Time • Advantages • Cheaper • No loss of output • Training in evening • Disadvantages • Tired workers • Affects on days work

48. Benefits of Training • Employees • Variety of Skills • Multi-Skilled • Versatile / Job Rotation • Job Enlargement • Job Enrichment • Increased Efficiency • Increased Output

49. Workforce Planning

50. Dismissal