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Performance Management System Innovation through Customer Perspective

Learn about innovating Performance Management Systems from our customers’ viewpoint, emphasizing transparency, feedback mechanisms, and modernizing reviews. Explore recognition methods, instant feedback, and smart career development. Drive personal excellence, outcome orientation, and granular focus for superior delivery and stakeholder value. Facilitate the transition in PMS for high performance, emphasizing customer-teacher relationships. Embrace individual responsibility for career growth and build sustainable client engagement models to fill leadership positions internally.

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Performance Management System Innovation through Customer Perspective

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  1. Innovate PMS –From our Customers’ perspective R.Ramesh Kannan

  2. Know Your Customer-Gen Y Be open & objective !! (Clear targets with transparent Feedback mechanism for smart career development) We don’t get it!! (Modernize your Reviews, Revise the Conventional Process) Recognize and Reinforce!! (Immediate & instant recognition modes) Connect with us!! (Instant feedback mechanism)

  3. Performance Partners: RAVE for PEP among Gen Y Developer Write great code (reduce defects) Tester Do great testing (catch more defects) Superior Delivery Client Delight Shareholder value • Go granular- “Personal Excellence” • Outcome orientation-Focus on “what” than “How” • Make it objective & Transparent-Metrics/Dash boards(Self manager) • Instant feedback and recognition- Project level town halls-Monthly-Display metrics & Recognize excellence • Support frame work- Training, E –learning, Micro blogs, Social media PERSONAL EXCELLENCE PROGRAM Help customers to manage their performance- Support them without removing responsibility

  4. Transition in PMS for High performance

  5. Customers as Teachers<-> Radiate than cascade

  6. Man U (one of the best soccer teams in the UK) set to sign 16 Year-old player Adnan Januzaj • Enable greater responsibility on the individual on own career growth • Clarity on performance for objectivity and better leadership model • Build a sustainable engagement model with our clients Our goal is to fill 75% of leadership positions from within this year, compared with 65% last year

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