VCAT ONLINE

1. VCAT ONLINE The purpose of this presentation is to inform and refresh VCAT online users as to the functions of the service and how it can be best used. This is a brief overview of the services VCAT online can provide its users.

2. LOGIN PAGE This is the login page. Enter your user name and password that was issued by VCAT when you registered. Details are all lower case with no space. You can change your password yourself in the menu screen.

3. NOTICES To create a Notice, click on the ‘Notices’ link and then ‘New Single Notice’. For example, rent increases and Notice to Vacate.

4. NOTICES Notice to Vacate This is the “Notices” screen. These are some examples of the various types of Notices you can serve via VCAT Online. For example, if you want to serve a Notice to Vacate…

5. NOTICES Notice to Vacate These are some examples of the various Notices to Vacate you can serve. Simply select the reason and follow the prompts. VCAT Online will automatically calculate the required minimum days for you.

6. NOTICES This is an example of how your Notice to Vacate should look like. The most vital information on this NTV is this Notice number. You will need to use this notice number to generate an Application.

7. APPLICATIONS To make an Application, click on the “Applications” link and then “New Applications”. You will not be able to generate an Application until the correct service period has passed. Manual Notices cannot be entered into this screen. Instead, manual Notices must be attached to manual Applications.

8. APPLICATIONS Applications that require a Notice Number This is the Applications page. To make an Application according to the Notice to Vacate you MUST enter in the Notice number and then click “Continue”. To make Applications such as Bond or Compensation, simply leave the field blank and press “continue”.

9. APPLICATIONS VCAT Online automatically matches your Notice number to the relevant application, Act and section. Follow the links to make the Application.

10. APPLICATIONS Applications with that do not require a Notice Number To make an Application that does not require a Notice number click on “New Applications” and click “Continue”.

11. APPLICATIONS These are some examples of various sections you can apply for without having to serve a Notice. Follow the links to create an Application.

12. ENQUIRIES You can check on the progress of your Application by selecting “Enquiries”, then go to “Application and Order Enquiries”

13. ENQUIRIES R201031833 Enter in the reference number without the slash between the numbers then click “Search”.

14. ENQUIRIES Now click on the ‘View’ link to check on any orders, upcoming hearing dates etc. Notices not used as part of any type of Application will be stored on VCAT Online for up to 90 days.

15. ENQUIRIES Once you have clicked View, VCAT Online will display the PDF Document List for the Application.

16. ENQUIRIES This is the “Fee Report Page”. You can check on any payment records by entering the dates.

17. ALTERNATIVE PROCEDURES For Alternative Procedures: go to the drop down menu and select “Make Application”. Visit the VCAT website under the Residential Tenancies List section for further details on the Alternative Procedure process.

18. ALTERNATIVE PROCEDURES These are the ONLY two applications you can make under Alternative Procedure.

19. ALTERNATIVE PROCEDURES To create an affidavit, select the “Create Affidavit” link.

20. ALTERNATIVE PROCEDURES A2010166 Enter the file number without the slash in between the numbers.

21. ALTERNATIVE PROCEDURES To request a Determination of Alternative Procedure, Select “Request Determination” link. A detailed description of Alternative Procedures is available on the VCAT website.

22. ALTERNATIVE PROCEDURES A2010166 Enter the reference number and select “Continue”

23. ALTERNATIVE PROCEDURES Fill out the mandatory fields and click “Continue”.

24. What VCAT Online can and can not do… • You can: • Create Notices • Lodge Applications • Request a Warrant of Possession • Renew a Proceeding • Extension of Warrant request • Withdraw Application • Change Password • You can not: • View details of manual or Tenants application • Adjournment request • Subsequent Warrant requests • Request a Review hearing • Miscellaneous submissions • Update your VCAT Online account details This is what VCAT Online can do; all other requests need to be lodged in writing via facsimiles, e-mail, mail or in person.

25. Problems commonly faced by VCAT Online Users… • VCAT Online not recognising references numbers • References numbers should be typed without the slash ( / ) ie. R201018894 • Access old notices and fee reports • 1. Notices not used as part of an application will be stored on VCAT Online for only 90 days. • 2. All applications are stored permanently on VCAT Online while your account is active. • 3. You are able to view notices, applications and fee reports for up to 90 days at a time.

26. Problems commonly faced by VCAT Online Users…continued • Respondent’s residing interstate • 1. Lodge application via VCAT Online • 2. Send Form 4 (only available on (www.vcat.vic.gov.au) and a copy of the application to the interstate Respondents. • 3. You must complete the affidavit and then send it to VCAT • Hearing dates not scheduled immediately • Hearing dates are not always scheduled immediately you would • need to view VCAT Online at a later time on the Application and • Order Enquiries link.

27. Problems commonly faced by VCAT Online Users…continued • Application details not appearing on the What’s New screen • Information in the “What’s New?” screen is not permanent hence can only be viewed once. If your office has multiple users accessing VCAT Online checking the What’s New screen, it will no longer be accessible for the next person.

28. Tips -Check your VCAT Online account daily -Notify VCAT Online Manager of any changes in Bank details and/or Trading/Company Name. Thank You