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Enhance Your OCAN Skills: Training for Effective Consumer Assessment and Service Delivery

Join our training module focused on the latest OCAN standards and effective consumer assessment techniques. Participants will reflect on their experiences, update themselves on new scoring practices, and learn how to deliver OCAN 2.0 training within their Health Service Provider (HSP). This session will cover essential topics like the impact of recent changes, including three types of OCAN assessments, and engaging methods for training delivery. With a focus on consumer involvement, participants will leave equipped to improve their internal training plans and positively affect consumer recovery outcomes.

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Enhance Your OCAN Skills: Training for Effective Consumer Assessment and Service Delivery

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Presentation Transcript

  1. OCAN Upgrade Training Helping to ensure that consumers get the benefits of this standard assessment

  2. AGENDA • Reflection • Refresh and Refocus • Reason for Changes • What’s New? • Need Scoring Update • Practice Need Scoring • Delivering New Material in your HSP • Brainstorm • Resources 2 Classification: Low

  3. Objectives • By the end of this training module participants will be able to: • Identify what is new since their last OCAN training • Identify the impact of the changes on their HSP’s internal training plans • Deliver OCAN 2.0 training to their HSP 3 Classification: Low

  4. Reflect • What has your experience been using OCAN so far? • Challenges • Observations • Successes Classification: Low

  5. Reason for Changes • Feedback from the sector and working groups indicated that: • One size does not fit all • Three types of OCAN were needed • Consistency on need scoring is important Classification: Low

  6. OCAN at a Glance What (are your needs) Who (are you) Where (do you receive services) Mental Health Functional Centre Use

  7. OCAN 2.0 OCAN-BR-1 OCAN-BR-1.1 OCAN-BR-1.2 There are three “types” of OCAN: • The COREOCAN consists of the Consumer Information Summary and the Mental Health Functional Centre Use • The COREOCAN consists of the Consumer Information Summary and the Mental Health Functional Centre Use • The CORE + SelfOCAN consists of the Consumer Information Summary elements, the Consumer Self-Assessment and the Mental Health Functional Centre Use • The CORE + SelfOCAN consists of the Consumer Information Summary elements, the Consumer Self-Assessment and the Mental Health Functional Centre Use • The Full OCAN consists of the Consumer Information Summary, the Consumer Self-Assessment, the Mental Health Functional Centre Use and the Staff Assessment

  8. Review Staff Assessment

  9. OCAN Staff Assessment Score Need Score Help 9

  10. MET NEED No serious problem because of help given. Would be serious problem if help was stopped The intent of the needs assessment is to highlight the major issues that stand in the way of a person’s recovery. UNMET NEED SERIOUS PROBLEM NO NEED NO SERIOUS PROBLEM A major issue that stands in the way of person’s recovery, regardless of its cause or whether help is provided Person is independent in this domain or is relatively independent with help that would not lead to a serious problem if help was stopped 0 1 2 UNKNOWN 9 No or not enough information available OCAN Staff Assessment Need Rating Reference Which rating applies to the need in this domain? CMH CAP | User Training

  11. Practice in Scoring Need

  12. Scoring Need 2 0 2 1 0 9 1 1

  13. Scoring Need 2 1 0 2 0 1 0 2 2

  14. Scoring Need 0 1 2 0 2 0 2

  15. Scoring informal and formal help based on frequency and effectiveness of help 0 = No help 1 = Low help 2 = Moderate help 3 = High help 9 = Not known OCAN Staff AssessmentScoring Help 15

  16. How OCAN Fits Varying Situations • Use in court support service • Use in crisis • Time to complete OCAN • Use in outreach program

  17. Reminder: the Reassessment • The Reassessment Cycle requires that an OCAN be completed for each assessed consumer every 6 months • Reassessment is an opportunity to: • Check if the support provided is benefiting the consumer • Reinforce the partnership between the consumer and staff • Review/celebrate the progress and revisit next steps

  18. Considerations for Staff Training Training Staff on What’s New

  19. Delivering Upgrade TrainingEducation Program Design • Venue / Training Environment • Consumer Involvement • Activities, Visuals and Handouts • Collaboration • Incorporating Technology • Incorporating Business Process

  20. Exercise: Meaningful Education How do I take technology and business process into consideration? • Work in small groups • Reflect on the questions provided • Prepare to share your discussion Who is in the group? Staff?How can I involve consumers? Where will training take place?

  21. Support Available Website: www.ccim.on.ca Email: cmhcap@ccim.on.ca Telephone: 1-866-909-5600, Option 4 21

  22. Evaluations

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