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Empowering Voices: Healthwatch Leeds and Community Engagement in Health Services

Healthwatch Leeds, established by the Health and Social Care Act 2012, serves to amplify the collective voice of health and social care users in the community. We gather experiences, promote involvement, and conduct research to drive impactful change for better services. Our initiatives include offering NHS complaints advocacy, providing information and advice, and actively engaging with volunteers and young people. By establishing strong community relationships, we strive for informed choices in health services and ensure that every voice is heard and valued.

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Empowering Voices: Healthwatch Leeds and Community Engagement in Health Services

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Presentation Transcript

  1. Healthwatch Leeds Stuart Morrison – Community Project Worker

  2. What is Healthwatch? • Created by the Health and Social Care Act 2012. • Strengthen the collective voice of people who use health and social care services and members of the public. • Nationally – Healthwatch England • Locally – Healthwatch Leeds

  3. What do we do? • We will gather views and experiences • Promote and support involvement • Research and evaluation Influence Impact Better services

  4. What else does local Healthwatch do? • Seat on the Health and Well Being Board • Providing information, advice and signposting • How to access services • What services are available • Choice and control • Enter and view • Refer issues to Scrutiny Board, Healthwatch England and the Care Quality Commission.

  5. The Leeds Picture

  6. Who are we?

  7. What are we doing now? • Information, advice and signposting. • NHS Complaints Advocacy – LIHCA • Unhappy about services • What services are there • Getting nowhere with other agencies

  8. Recruiting volunteers • Meeting existing and new volunteers • Out and about at events • Matching to opportunities • Training and support

  9. Views and experience • Visiting people in their communities • Working with existing groups, networks and organisations. • Events

  10. Working with organisations • Building relationships • Regular meetings • Seats on Boards and Groups • Supporting their work

  11. Children and Young People • Healthwatch Leeds has a legal responsibility to listen and learn from the experiences of children and young people.

  12. So Far….. • Part of the Children Leeds Strategic Voice and Influence network • Small group of young volunteers (16-25) • Meetings with established young people groups to: • Identify concerns/issues • Identify joint working • Discuss engagement methods • Not duplicate work

  13. What next? • Training offered • Drop-in sessions • More volunteers to: • Collect evidence • Help with branding • Co-produce website • Editorial panels • Decide on actions

  14. Working together • Engagement with young people • Access into schools • Opportunities to work together? Eg Health themed events • Raising the profile of Healthwatch to children and young people

  15. Thank-you

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