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Attracting, Developing, Retaining IT Professionals

Attracting, Developing, Retaining IT Professionals. Group 2: Kevin Burlage, Patrick Dunn, Tim Sullivan, Vyacheslav Mikryukov. Objectives. ATTRACT: Demonstrate the growth trends in IT careers DEVELOP: Understand the importance of continuing education for a long-term IT career

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Attracting, Developing, Retaining IT Professionals

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  1. Attracting, Developing, Retaining IT Professionals Group 2: Kevin Burlage, Patrick Dunn, Tim Sullivan, Vyacheslav Mikryukov

  2. Objectives • ATTRACT: Demonstrate the growth trends in IT careers • DEVELOP: Understand the importance of continuing education for a long-term IT career • RETAIN: Explore why great management and culture are key to retaining IT talent • CASE STUDY: Compare how Anheuser Busch and Edward Jones implement these methods today

  3. ATTRACTING Demonstrate the growth potential for IT careers

  4. U.S. Department of Labor Bureau of Labor Statistics (2002 to 2012 projections)10 Fastest Growing Occupations Requiring a Bachelor's Degree or Higher Network systems analyst 1 4.6% Physician assistant 2 4.1% Software engineer, apps 3 4.6% 3.9% Software engineer, systems 4 3.8% Database administrator 5 3.7% 10-year CAGR Computer systems analyst 6 3.3% Environmental engineer 7 3.3% Postsecondary teachers 8 3.3% Network administrator 9 3.2% Computer & IS managers 10 3.1% www.acinet.org/acinet/default.aspt/

  5. U.S. Department of Labor Bureau of Labor Statistics (2002 to 2012 projections)10 Fastest Growing Industries Software publishers 1 5.3% ISP and web portals 2 5.1% Residential care facilities 3 4.7% Home health care services 4 4.5% Mgmt, science, IT consulting 5 4.5% 10-year CAGR Computer systems design 6 4.5% Employment services 7 4.4% Community care facilities 8 4.4% Wireless telecom carriers 9 4.1% Vocational rehab services 10 4.1% www.acinet.org/acinet/industry_intro.asp?id=8,1&nodeid=8

  6. IT Fastest Growing … • 7 out of 10 fastest growing occupations in the US are in the IT sector (*) • 5 out of 10 fastest growing industries in the US are in the IT sector (*) (*) Based on 2002 BLS data

  7. U.S. Job Openings for Computer and IS Managers(2004 to 2014 projections) 353,000CIS managers 280,000CIS managers +73,000 + 26% over 10 yrs or +2.3% a year 2014 2004 http://www.acinet.org/acinet/ Source: Bureau of Labor Statistics

  8. 24,51957,4398.9% Computer and IS 256,473 293,545 1.4% Business 1,165178 1,348,503 1.5% Total Bachelors U.S. Department Of Education Bachelor’s Degrees Conferred CAGR 1993 10% 2003 20% ? http://www.ed.gov/index.jhtml

  9. U.S. Department Of Education Master’s Degrees Conferred CAGR 1993 12% 2003 15% 10,35319,5036.5% Computer and IS 89,425 127,545 3.6% Business ? 369,585 512,645 3.3% Total Masters http://www.ed.gov/index.jhtml

  10. Redmond Magazine2005 Salary SurveyBased on 1,675 U.S. respondents (subscribers)Demographic Averages of IT Person $68,535 Base Salary $3,472 Raise / Increase $3,159 Bonus 39 years Age 10 years Years in IT 8:1 Male / Female http://www.redmondmagazine.com/salarysurveys/

  11. IT Base Salary by Job Title (2005) http://www.redmondmagazine.com/salarysurveys/

  12. IT Salary by Experience, Job Title 1-2 3-5 6-9 10+ years $50 $60 $70 $80 $90 $100 Network Engineer Systems Admin Help Desk Programmer Network proj. lead Progr. project lead IT Manager Trainer DBA / Developer Webmaster / Dev. http://www.redmondmagazine.com/salarysurveys/

  13. IT Salary by Educational Level http://www.redmondmagazine.com/salarysurveys/

  14. IT Additional Compensation http://www.redmondmagazine.com/salarysurveys/

  15. IT Expected Bonus http://www.redmondmagazine.com/salarysurveys/

  16. IT Bonuses… ..are calculated based on ..are paid http://www.redmondmagazine.com/salarysurveys/

  17. IT Salary by Industry http://www.redmondmagazine.com/salarysurveys/

  18. Hiring IT Professionals How many does your company plan to hire? Does your company plan to hire In the next 12 months? http://www.redmondmagazine.com/salarysurveys/

  19. Firing IT Professionals Have you been rehired / found a new position ? Have you been laid offin the last 12 months? http://www.redmondmagazine.com/salarysurveys/

  20. Firing IT Professionals (2) • Only 5% were idle some time last year • 85% of them regained employment • Average time it takes to find another job is 4 months http://www.redmondmagazine.com/salarysurveys/

  21. Impact of Outsourcing Expectations for 2006 2005 http://www.redmondmagazine.com/salarysurveys/

  22. Will You Be in IT in 5 Years? IT remains a long-term career choice for majority of respondents http://www.redmondmagazine.com/salarysurveys/

  23. Hot Jobs

  24. Hot Job Skills • Project Management Skills • Business Domain Skills • Most wanted skill for 2006 - MS.NET • Security • “There is a shortage of government IT contractors with security clearance.” Will Hadfield, “MS.NET set to be most wanted skill in 2006” Computer Weekly, Jan 24, 2006 Will Hadfield, “Government employers facing a shortage of IT contractors with security clearance” Computer Weekly, Jan 24, 2006 Dr. Mary Lacity, et. al. “Trends and Implications 2005-2008” SIM Advocacy IT Workforce White Paper, Mar 6, 2006

  25. Computer Systems Analyst Job Description: Computer Systems Analysts are responsible for designing computer information systems, modifying systems to improve production or work flow, or expanding systems to serve new purposes. Skills Needed: C, C++,.NET, C#, ASP, SQL servers, Linux, Oracle, Windows, JAVA http://www.hr.duke.edu/Jobs/descr/2600/2610.htm

  26. Information System Manager Job Description: Manage the development, implementation and management of information systems, data processing systems and related functional activities to support information technology Skills Needed: TCP/IP routing, DNS, CISCO, MSSQL, Oracle, WiFi, ODBC linking, Ability to maintain ERP systems http://www.calmis.cahwnet.gov/file/occguide/COMPUSYS.HTM

  27. Information System ManagerTop Paying U.S. Cities (thousands) www.monster.com

  28. Did you know? • Dept. Of Defense employs 161,000 IT professionals • 1/3 of DOD civilian workers are over 50, 36% eligible to retire • UK will be short about 400,000 by 2008 Bill Goodwin, “Analyst warns of networking skills shortage” Computer Weekly, Oct 18, 2005, Pg. 4

  29. DEVELOPING Understand the importance of continuing education for a long-term IT career

  30. Business & IT Skills • Internal Training • Classroom, Self-Study, CBT’s, • External Training • Onsite – Workshops, Lectures • Offsite – Colleges, Trade Schools, Boot Camps

  31. Business & IT Skills • Emphasize ongoing training in IT, Business and Management skills • Business needs should drive Training • Training Investment Pays Off Julia Vowler, “How Effective Training Aids Staff Retention” Computer Weekly, Nov 15, 2005, Pg. 40

  32. Employee Development • “Firms will have to spend more on IT training” • Analyze IT staff’s work-life balance • Develop a culture which promotes Transfer Learning Bill Goodwin, “Firms will have to spend more on IT training, Computer Weekly, Oct 25, 2005, Pg. 58 Bill Goodwin, “Money is not the main motivator, says Cox” Computer Weekly, Mar 8, 05, Pg. 22

  33. Real World • 95% of employers say training: • Improves Retention • Avoid recruitment costs (Chartered Institute of Personnel & Development ’04) • 55% of all-size companies have No training plans! • 20% with 200 or more employees have No plans! (E-skills survey, 800 IT employers, shown in Computer Weekly Julia Vowler, “How Effective Training Aids Staff Retention” Computer Weekly, Nov 15, 2005, Pg. 40 Bill Goodwin, “Companies Failing to Address Training Gaps” Computer Weekly, Jun 28, 2005, Pg. 42

  34. Real World • Avon trains IT staff in strategy techniques and assertiveness skills • P&G – ensures work-life balance for it’s staff • Cross-Training • Minimum 10 days formal training • Mentoring & Coaching • Computer Weekly’s Best Place to Work in IT ’05 Julia Vowler, “How Effective Training Aids Staff Retention” Computer Weekly, Nov 15, 2005, Pg. 40 Bill Goodwin, “Commitment to work-life balance clinches Procter & Gamble’s win” Computer Weekly, Mar 8, 05, Pg. 22

  35. Real World • Uses CMM in employee development • Requires Varied Skill Sets • Greater Career Flexibility Across the organization Kellye Whitney, "Allstate: You're in Good Hands with a varied skill set" Certification Magazine, Jan 2005, Pg. 26

  36. RETAINING Explore why great management and culture are key to retaining IT talent

  37. THE NEW YORKER

  38. Enduring Practices for Managing IT ProfessionalsBest of Breed SurveyPurpose: To help IT managers retain IT professionals Agarwal and Ferratt, “Enduring Practices for Managing IT Professionals,” Communications of the ACM; Sep 2002; 45, 9.

  39. COMPUTERWORLD100 Best Places to Work For in IT 2004 • Beyond the Basics • “Fair compensation just gets you in the game” • Visible Evidence of Value • "People love to see their technology get used" COMPUTERWORLD, 2004 Best Places to Work in IT Employee Scorecard, June 14 2004

  40. COMPUTERWORLD100 Best Places to Work For in IT 2004 • Business and IT Joined at the Hip • "IT folks want to know they're not doing discretionary work" • Meaningful Rewards • Make it fun, frequent and tangible recognition • Great Relationships • Make or break the quality of your corporate culture COMPUTERWORLD, 2004 Best Places to Work in IT Employee Scorecard, June 14 2004

  41. MGMT: 101 “People don’t quit jobs, People quit people” Tim Sullivan

  42. COMPUTERWORLD100 Best Places to Work For in IT 2004 Benefits that IT workers prize the most (and the least). Percentage who gave the benefit a "10 “ 76% Paid vacation 68% Health insurance 47% Profit sharing/ESOP program/401(k)/403(b) plan 40% Flexible hours 31% Reimbursement for technology certification 30% Bonuses 30% Continuing education/executive programs 26% College tuition reimbursement COMPUTERWORLD, 2004 Best Places to Work in IT Employee Scorecard, June 14 2004

  43. WISH YOU WORKED HERE? RETIREMENT PLANS: A paid retirement plan, a 403(b) with a 100% match of up to 5% of pay HIGHER EDUCATION: Tuition fully funded. After three years, the university picks up 75% of undergraduate tuition for employees' children and 50% for spouses. TIME OFF: 15 days off the first year and 24 days after five years, plus winter break period between Christmas and New Year's Day. FLEXTIME: Four flexible work options (flextime, flex-place, compressed work schedules and part-time work). Mary Brandel. Computerworld. Framingham: Jun 27, 2005.Vol.39, Iss. 26;  pg. 25

  44. CIO Magazine Staffing Survey What are your top three concerns regarding your IT staff in 2004? • Demanding workloads/preventing burnout 74% • Finding/hiring needed skill sets 55% • Retaining needed skill sets 43% • Low morale/motivating staff 41% • Finding IT management candidates 22% • Funding IT training 19% CIO, 2006 Mid-Year IT Staffing Update, Lorraine Cosgrove Ware , Oct 1 2005

  45. CIO Magazine Staffing Survey What are the top three benefits you offer to motivate and/or retain IT staff? • Flex time/flexible work hours 58% • IT training 48% • Recognition programs/awards 40% • Comp days 28% • Stock options 16% • Staying bonus 14% • Hiring bonus 7% • Fitness center/expense reimburse 5% CIO, 2006 Mid-Year IT Staffing Update, Lorraine Cosgrove Ware , Oct 1 2005

  46. Conclusions • Conventional wisdom does not always apply to IT! • IT Training is highly valued by all • The Golden Rule applies to IT!

  47. Case Study – Anheuser Busch Gary Darden, Director of IT

  48. Case Study – Anheuser Busch Growth • “You don’t have to be on the leading edge, but you do have to keep up with things.” • Hot Skills: Electrical Engineering background, Oracle, Microsoft, ABAT programming, Websphere, SAP, Microsoft.net • RS 6000: Central database where business information, operational information, and brewing information all come together • 1200 employees in IT department, 50% are contractors

  49. Case Study – Anheuser Busch Continuing Education • In house classes and training • Employees are taught about the entire brewing process, advancement opportunities are not necessarily to another IT position • “We have internship/co op programs so that they can learn technology in our environment, so they can grow with us and be placed into one of our breweries”

  50. Case Study – Anheuser Busch Management & Culture • Anheuser Busch’s corporate attitude toward IT is very similar to the “IT Rules” ideology • Turnover rate very low, most turnover occurs due to promotions as opposed to termination/resignation • “Opportunity to grow is very high…opportunities are there if you want it.”

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