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Customer Service Division- November 2013 (total 113.05 FTE)

Customer Service Division- November 2013 (total 113.05 FTE). Martin Bevis Director of Customer Service 1 FTE. Contact Islington Customer Service 71.50 FTE. Business Applications Unit 11 FTE. Corporate Customer Service 28.55 FTE. Business Applications Manager PO8 (1 FTE).

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Customer Service Division- November 2013 (total 113.05 FTE)

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  1. Customer Service Division- November 2013 (total 113.05 FTE) Martin Bevis Director of Customer Service 1 FTE Contact Islington Customer Service 71.50 FTE Business Applications Unit 11 FTE Corporate Customer Service 28.55 FTE Business Applications Manager PO8 (1 FTE) Business Support Finance Manager PO3 (1 FTE) Head of Corporate Customer Service PO10 (1 FTE) London 53.47 FTE Ashton 18.03 FTE Business Applications Integration Engineers (FXP) Morten Jensen Christopher Smith Deputy Business Support Manager PO5 (1 FTE) Team Manager PO2 (2 FTE) Team Manager PO2 (4 FTE) Corporate Complaints Manager PO5 (1 FTE) CCS Customer Services Manager PO3 (2 FTE) Senior Emergency Response Officer SO1/2 (5 FTE) Business Applications Co-ordinator PO3/4 (1 FTE) Senior Business Support Officer (Business Analysis & Information) PO1 (1 FTE) CI Customer Service Agent Sc4/6 (47.47 FTE) CI Customer Service Agent Sc4/6 (16.03 FTE) Complaints Officer PO1 (1 FTE) Telecare Business & Processing Manager PO3 (1 FTE) District Nursing Operation Administrator (2.55 FTE) Business Applications Officer SO1/2 (1 FTE) Emergency Response Officer Sc5/6 (15 FTE) Senior Business Support Officer (Insurance) SO2 (1 FTE) Apprentice Customer Service Agent Sc1/2 (2 FTE) Senior Business Support Officer (CRM) Sc6/SO1 (1 FTE) Senior Business Support Officer (Training) SO1/2 (1 FTE) Digital Services & Transformation Simon Newby Matt Sicklen Business Relationship Manager PO3 (1 FTE)

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