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PIMC Semiannual Report- Patient Experience January-June 2017

Learn how PIMC excels in Emergency Department care, Outpatient Surgery, and Inpatient Experience for January-June 2017. Despite challenges, PIMC maintains top-tier performance above 95th percentile nationally.

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PIMC Semiannual Report- Patient Experience January-June 2017

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  1. PIMC Semiannual Report-Patient ExperienceJanuary-June 2017

  2. FISCAL YEAR END Patient Experience (7/1/16-6/30/17)

  3. Emergency Department Overview (January-June 2017) • Despite a small dip in scores, PIMC has been able to sustain it’s top box performance for several quarters. • In all of the Emergency Service Key Driver sections of care, PIMC remains above the 95th percentile for the nation. • (This means that PIMC scores above and beyond 95% of hospitals in the nations on all the key indicators that make up the Emergency Department care experience. These totals are based on patient feedback on post Emergency Dept. visit surveys) ALL PG DB= All Emergency Services client surveys returned for all hospitals in the entire Press Ganey Database. n=Number of surveys returned Mean = Average

  4. Inpatient Experience Overview (January-June 2017) The biggest challenge in improving the care experience for admitted patients is that we don’t have a large enough admitted patient volume to be able to adequately measure how we are doing at providing care to our admitted patients. Between January 1st and June 30th we only received 17 inpatient surveys. We need at least 30 returned surveys to be able to validate the data as statistically significant. ALL PG DB= All Inpatient Hospital client surveys returned for all hospitals in the entire Press Ganey Database. n=Number of surveys returned Mean = Average

  5. Outpatient Ambulatory Surgery (OAS) Overview (January-June 2017) • We are above the 50th percentile in all but 2 sections of the survey. • We did see a small dip Jan-March. • Opportunities focus around our Registration process and information patients about delays and wait times. ALL PG DB= All OAS client surveys returned for all hospitals in the entire Press Ganey Database. n=Number of surveys returned Mean = Average

  6. Patient/Family Comments Tendency to NOT introduce self & name badges were turned over; left for extended periods without knowing what was happening; asked for glass of water - male RN asked if I had been given anything for pain yes - after a bit, RN came back with injection but forgot water. Had to wait til next staff person came in - I felt I wasn't priority because I only had a sprain knee. Everyone was helpful & friendly. The sedation worked well & I felt no discomfort during the procedure, & had no recollection of it! I was not given an in-DEPTH explanation initially, but when I asked for detail it was very readily supplied. Peace Health ER in Friday Harbor, WA was the best possible experience a bloody cyclist could ask for! Warm, compassionate & highly skilled. Significant lag time between the nurse's work up and when MD actually arrived. Everyone was extremely helpful to my husband and I. Assisted with lodging ideas and other needs including food and phone chargers! I could not make the follow up appointment because doctor isn't at our hospital after enough. A+ experience overall. I was very impressed with the team and the facility. I am so thankful to be able to have this service on island! *Dr. Perez was outstanding! Very clear regarding treatment outcome and next steps. Did an excellent job of balancing my needs and the needs of other patients. Excellent communicator, explained fully why my treatment needed to be delayed. *Dr. Sullivan was AMAZING!! (We didn't want to leave!! He was very informative.) The Peace Island medical center is just a few minutes' drive from my home, which makes it VERY convenient when you live on an island. I felt that the nurses and doctor worked carefully and professionally with me before and during the procedure I think the hospital should provide sleep masks for overnight stays if wanted by patient. I was hard to sleep! Nurse was concerned with my comfort & made sure I was out of pain before I left. All the doctors, & nurses all came by to check on me & wish me a fast recovery before I left. I especially appreciated the "get well" and I received in the mail signed by all the nurses & tech. Very thoughtful.

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